eLearning Developers (1 x permanent; 1 temp to 31/10/14)
37 hours per week
We are National Day Nurseries Association (NDNA), the national charity and membership association representing children's day nurseries across the UK. We provide our members with information, training and support, so they can provide the best possible care to young children.
Due to our continued development, we require two eLearning Developers to support the development and delivery of on-line products and services. Having a sound understanding of NDNA IT systems, the core activity of this post is to create, develop and build eLearning courses and content.
The main duties include:
Create and maintain high quality eLearning courses and content using a range of available software
Assist the IT Project Supervisor, Quality Manager and the National Training Manager in suggesting creative ideas for the design of on line course material
Evaluate eLearning customer feedback and use to inform future design and development
Manage and administer our Learning Management Systems, including enrolling new users, resetting passwords, reporting, updating and adding new courses and content, setting up groups, assigning courses or modules to users and testing modules
Act as the first point of contact for telephone and email support to users with all NDNA on line products
Problem resolution, acting as 1st line support for LMS issues with external customers and escalating these problems to IT Project Supervisor and external suppliers where appropriate.
Systematically diagnose faults, troubleshoot problems with operating systems and report as required ensuring systems remain on line and open to customer use
Establish, develop and manage effective relationships within internal departments and customers so that agreed levels of service are maintained.
Maintain effective project controls, identify and manage project issues & risks
To view the full job description, visit www.ndna.org.uk/vacancies
To be successful in the role, you will have the demonstrated ability to simultaneously handle a large and diverse number of technical tasks and issues with tact, cooperation and persistence. You will also have:
excellent written English, and be qualified to at least A level (or equivalent) in English relevant qualification in computing, or equivalent experience,
well developed visual design/illustration skills
Photoshop and InDesign skills
willingness to develop own technical knowledge skills and interest in emerging web technologies
knowledge of other eLearning packages
If you have the experience and skills we are looking for and would like to work for an organisation where you can develop and be part of a growing team, then we would love to hear from you!
In return for your commitment, we offer a pleasant working environment in our out of town offices, free car parking, and a range of benefits including corporate paid healthcare cash plan and a contributory pension scheme.
Please apply with an up to date CV and covering letter, telling us why you are suitable for the role. Please indicate whether you wish to be considered for the permanent or temporary post.
Closing date for applications is Wednesday 28 May.