Moodle jobs

We are looking for an experienced application support specialist who is ready to move to the next level. If you enjoy a challenge, and are driven by curiosity and results, this may be the most rewarding job you ever had.

Lambda Solutions is a leading provider of Open Source e-Learning solutions based on the popular Moodle and Totara Learning Management Systems. We provide Managed Hosting and Professional Services to clients in Education, Corporate Training, Healthcare and Government. We are a young and dynamic organization that will put you in the driver seat and give you a chance to learn fast, and contribute to our growth and our brand.

Responsibilities:

• Provide 'level 2′ support services for customer support issues.
• Reproduce, troubleshoot, and diagnose technical issues.
• Escalate issues to Level 3 support according to procedure.
• Resolve cases and provide solutions to customers.
• Follow best practices, specifically removing critical first (possibly with roll-back or workaround), addressing long-term solution second.
• Manage a personal queue or backlog of open cases, ensuring SLAs are met, and customers are updated with appropriate timeliness according to best practices.
• Contribute to corporate knowledge by capturing best practices, either in documents, knowledge base items or shared documents; developing best practices and documentation, whether procedural or technical.
• Knowledge transfer to colleagues.

Mandatory Qualifications:

• Experience with LMS (Moodle) is an asset
• Minimum 2 years of experience in customer facing application support role.
• Customer application support experience in the software industry, including phone and email channels.
• Customer service skills and strong written and verbal communications.
• Technical troubleshooting and issue documentation.
• Able to work autonomously and as part of a team.
• Able to work well under pressure, meet deadlines, and thrive in a fast-paced, intellectually challenging, and performance-driven environment.

Desired Qualifications:

• Experience with eLearning software
• Experience in the enterprise software industry
• Experience with open-source software such as Moodle, Totara, Mahara, Drupal
• Experience with LAMP stack, HTML, and CSS

Benefits of Working at Lambda

• Flat organization with a highly collaborative team
• Competitive compensation plan
• Weekly staff treats and cheesecake on your birthday!
• And much more! See our Careers Page for further benefits.