The United Nations System Staff College (UNSSC) is looking for a LMS Administrator
LMS Administration and Support (50%)
• Support the day-to-day operations and maintenance of Moodle-based LMS platforms, ensuring optimal system performance and availability, as well as minimisation of issues encountered by colleagues and learners alike.
• Manage user accounts, roles, permissions, and course enrolments, ensuring proper access controls.
• Provide second and third-level technical support to users, resolving issues related to access, functionality, and system configurations.
• Monitor key LMS performance metrics and dashboards, identifying potential risks, and taking proactive steps to mitigate those together with the DLS team.
• Act as the key point of contact for LMS-related inquiries, escalating complex technical issues to other support tiers, including developers or external vendors when necessary.
Data Retention and Lifecycle Management (30%)
• Support the development and implementation of data retention workflows and procedures in alignment with organizational goals and standards.
• Regularly audit LMS records and other data to ensure compliance with UNSSC’s data retention policy.
• Manage the archiving and deletion of data according to defined lifecycle policies while maintaining system integrity and performance.
• Prepare reports on data usage, retention, and compliance for internal stakeholders.
LMS Documentation and Knowledge Management (10%)
• Develop and maintain comprehensive LMS documentation, including user manuals, technical guides, and standard operating procedures.
• Support the documentation of LMS configurations, customizations, integrations, and updates for reference and troubleshooting purposes.
• Ensure documentation is regularly reviewed and updated to reflect system changes or upgrades.
• Create troubleshooting guides and quick-reference materials for end users and other administrators.
Support for LMS Development and Software Updates (10%)
• Collaborate with developers and external vendors to test and implement system updates, plugins, and customizations.
• Identify, evaluate, and recommend new plugins, tools, or features to enhance LMS functionality and user experience, while considering the long-term sustainability of our systems.
• Participate in project planning and regular check-ins to ensure timely delivery of development tasks.
• Coordinate with other UNSSC teams to ensure seamless deployment of updates and minimize disruptions to all users.
• Provide training and support to internal teams on the new features and updates.
To apply, please visit https://www.unssc.org/about/employment-opportunities
Deadline for application: 6 April 2025