Moodle Support Specialist and Developer
Come work for a Full-Service Moodle Partner company in the heart of Vancouver, in beautiful British Columbia, Canada. Lambda Solutions Inc. (www.lambdasolutions.net) offers a range of Moodle services to its clients, including Moodle provisioning, hosting, support, training and development. Our clients include Fortune 1000 corporations, government organizations and educational institutions throughout North America and the world.
Lambda Solutions is currently seeking a results-oriented Moodle specialist to join our team. The successful candidate will be responsible for monitoring, reporting, and resolving Service Requests, serving as a liaison between the client and all IT delivery teams to ensure that client requests are handled in a timely and efficient manner.
Responsibilities & Duties
- Single point of contact for clients requiring support telephone and/or automated notifications and alerts
- Maintain communication with client throughout the duration of an escalation
- Responsible for identifying requirements/resources to complete existing requests
- Ensure that all cases are resolved and/or assigned as per prescribed procedures
- Required to interact with all levels of the business, including senior executives
- Provide status updates to management and IT delivery, as required
- Customization of Moodle as per project requirements
- Development of Moodle modules or plug-ins
Work Experience, Education, Competencies
- Intermediate to advanced experience with Moodle
- Post-Secondary Education in Computer Science/Engineering or any equivalent combination of training and experience preferred
- 3+ years experience working on a IT help desk
- Proficient in PHP and HTML
- Strong verbal and written communication skills
- Experience in open source application software development
- LAMP Stack Administration would be an asset
- Experience in Microsoft Office Suite as well as Adobe Design Suite
- Detail and process oriented
- Demonstrated troubleshooting skills
- Experience working in a team oriented development environment
- A passion for taking care of customers
- A willingness to be flexible
- A work ethic based on dedication to the company and its mission
- An eagerness to learn a new business and work their way up
- Self-motivation and goal-orientation
- Leadership ability
As an employee of this company you will share in the success of this growing firm that is an international leader in this field.
Please send resume at hr@lambdasolutions.net