Job offered: Customer Support Representative

Type: Full-time
Location: Kansas City or Telecommute

We're looking to hire a full time customer support representative. This person will provide front line support, resolve Moodle and other product use issues, and help manage the customer service relationship. Client contact will be primarily through the ticketing system and phone contact.

Key areas of responsibility:

  • Promptly and professionally responds to client requests for support

  • Answer phone requests for support

  • Ensures ticket completeness before escalating

  • Answers requests for product usage support (How do I.. questions).

  • Manages client expectations for service response.

  • Facilitates execution of the Remote-Learner team against the SLA

Experience and education:

  • At least 1 year of customer service experience

  • Bachelors degree a plus

  • Two years experience using or supporting Moodle


Entry added by Jason Cole - 20 mat. 2010
Last updated - 20 mat. 2010