As the LMS Administrator, you will be managing the day-to-day and ongoing operation, maintenance, and administration of the Trust’s LMS system ‘Totara’ which is branded internally as LEAP. You will ensure the digital learning platform is administered effectively and its capability is fully utilised. You will administer and maintain learning records and work with stakeholders maximise compliance levels.
As an expert of the system you will be answering and resolving technical issues related to the LMS by helping with the help-desk tickets. You will also provide admin support to the Learning and Development team. This will give you a lot of insight into different projects that King’s Learning and Development advisors and managers are involved in with different areas of the organisation.
Main Duties and Responsibilities
Helpdesk duties:
• Responding to queries via email, phone, or face to face
• Following up with users to ensure full resolution of issues
• Providing technical assistance for questions and problems
• Troubleshooting and diagnosing problems
• Influence ways to increase LMS use
• Diagnosing system errors
• Setting up courses
• Creating course pages
• Upload eLearning
• creating learning programmes and
certifications
• Administer and maintain learning
records
• Recording attendance
• Testing and Quality Assurance
• Developing system dashboards
• Assign systems roles and
responsibilities
• Running reports
• Training staff
• Writing, editing, and revising training material
• Analyse common issues to find solutions
• Meet
KPI’s
LMS service duties:
• Maintain action/activity trackers where required ensuring that
information is continually updated liaising with the relevant stakeholders to
record latest action status.
• Establish and maintain relationships
with key stakeholders to ensure they are represented and kept informed on
applicable developments.
• Support the implementation of relevant L&OD policies, procedures and
guidance.
• Work collaboratively with the
training team to ensure all digital content is uploaded, reportable and
available in a timely manner for colleagues to access
• Ensure governance and processes are in place to ensure quality of the
provision and KPI’s are met.
• Identify and communicate process and
quality improvements and provide feedback on usage and enhancements
Person qualities:
• Support
a continuous improvement mind set and a ‘can do’ approach to ensure L&OD
delivers high quality standard of service.
• Effectively prioritise, plan and
project manage workload in line with organisational requirements
• To
role model the Trust’s Values and Behaviours and lead from a position of
embodying the change required in the system.
• To
actively engage in on-going personal learning and development
• Keep up to date with learning
technologies and the online learning industry
Key Working Relationships
Learners, L&OD senior management team, HR Business
Partners and Heads of professions HEE, SME’s, other systems teams (mainly ESR), external
health education bodies, and external suppliers
In interested, please email your CV to: jason.kennedy3@nhs.net