Job Description
The Precyse University is a leader in online and mobile education for the healthcare industry. The eLearning/Mobile Support Specialist provides solutions and support to web-based and mobile applications that enhance the learning experience and exceed customer expectations. eLearning/Mobile Support Specialist is a position for problem-solving, creative, and entrepreneurial technical support professionals with fantastic communication skills to join our Precyse University teams.
Summary
As an eLearning/Mobile Support Specialist, you will be part of the team who support content, games, and solutions for online healthcare education. You will be responsible for user management and support of applications that are used by thousands of healthcare users. The position will provide you with great exposure to building a suite of functionality in leading edge tools and applications, such as Moodle, web, mobile, iOS, Blackberry, and Android spaces. You will work as part of an agile delivery team. You will have an opportunity to collaborate on teams to implement new functionality and continued excellence on existing functionality as well as to get involved in all testing of new products. This professional will have experience providing excellent support via phone, Skype, and email while thoroughly documenting and statusing interactions via a support ticketing system. Provides front-line technical and application support to colleagues and clients on a variety of issues as needed.
Responsibilities
• Responds to tickets from clients and colleagues related to support of Moodle, Precyse U content, and web/mobile applications.
• Creates and updates user documentation and FAQs related to support of Moodle, Precyse U content, and web/mobile applications.
• Performs enrollment and other Moodle administration tasks.
• Maintains the highest level of customer service to our colleagues and clients.
• Gathers necessary information to support and assist colleagues and clients with issue resolution.
• Relies on experience and judgment to plan and accomplish goals.
• A certain degree of creativity and latitude is required.
• Works with various company departments to ensure that colleague and client questions and issues are resolved quickly and accurately.
• Performs special projects upon request.
• Performs other tasks as assigned by management.
Requirements
• 2+ years experience in support of applications built on HTML4/5, XHTML, jQuery/mobile, JSP, PHP, AJAX, Perl, CSS, DOM scripting (JavaScript)
• Experience with Moodle, SCORM, and various mobile app platforms (iOS, Andriod, Blackberry, and Windows Mobile)
• Experience with mySQL, t-SQL.
• A strong sense of ownership and responsibility for code quality that follows best practices.
• A strong passion for learning and adapting to new technologies.
• Experience in coding and delivering Android and/or iOS and/or Blackberry applications.
• Working with peers in other groups to define software standards and explore new technologies.