IT Technician (Moodle)
Who are Webanywhere?
We are one of the UK’s leading online learning companies and one of the fastest growing IT companies in Yorkshire. Being one of the leading Moodle partners, we provide a broad range of innovative and bespoke e-learning solutions in education, business and not-for-profit organisations thoughout the UK and overseas.
We pride ourselves on being a friendly, family-run business, and aim to be the best company to work for in the local area. Our tagline - ‘Stretch Beyond' - sums up how we work and what we offer our customers. We innovate, exceed customer expectations and have fun doing things differently.
The Role
The main duties are to offer second line support for Webanywhere's Moodle product line.
You will be working as part of a team on the support desk and assisting customers with requests for technical support via email, telephone and an online helpdesk. Providing a high level of efficiency, speed and good service to maximise customer satisfaction and promote future sales. You will be a Moodle enthusiast that can help our customers get the most out of their VLE's.
Responsibilities
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Use your Moodle knowledge to help fix customer problems, and help them get the most out of their Moodle
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Ensure communication with customers is helpful and efficient, in their preferred method
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Use technical skills to offer inovative solutions to issues
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Training customers and colleagues in the best use of Moodle software.
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Communicate well across departments and with management
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Working to keep within the SLA and promote customer testimonials
Essential Skills
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At least one year working with Moodle
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Excellent communication skills and customer service skills
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Good organisational and problem solving skills
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Experience in HTML & CSS in a CMS environment
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Able to work well in a fast paced organisation and be a team player
In addition to the above, experience in the following would be an advantage
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Experience of working in a customer service role
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Experience of working to ITIL frameworks
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Experience of working in the Education Sector
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Experience of working with School Management Information systems
The Package
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Monday to Friday working week
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Excellent opportunities for personal development
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23 days holiday (plus Bank Holidays) per annum
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Free on-site parking
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Part subsidised canteen
We are always looking for staff who are willing to go the extra mile for customers, who are dedicated to learning and personal development, and who are keen to work harder and smarter than our competitors. Those with skill, enthusiasm and team spirit do not go unnoticed here, and there are always opportunities for promotion and reward based on performance.
STRICTLY NO AGENCIES