Moodle jobs

The Learning & Development (L&D) team is seeking Web Content Management System services to provide support to LMS platforms and to the Learning Center in the CMS platform, together with the creation of new e-learning requests and the maintenance of existing ones.

These services will support the rollout of training for Course Managers in L&D and other divisions. Under the direct supervision of the Head of Sector Corporate L&D, the Web Content Management System specialist joining the team will be responsible for delivering the following tasks:

• Support the L&D team in their daily operations of the Learning Center in the CMS Drupal intranet platform and in the maintenance of the existing offer and its categories, including preparing communications for the new offer (news articles, banners, newsletter, etc.) available in the LMS systems;

• Support the L&D team in their daily operations and maintenance of the institutional catalogue of training in the EU-Learn LMS, editing trainings and Learning Paths as required by the Training Maps requested by the business;

• Support the L&D team in their daily operations of the L&D LMS Moodle platform, creating and maintaining courses, video recordings, presentations, and other media formats included in the pre-posting seminars;

• Design and create engaging and effective e-learning solutions combining different media formats (Scorm, MP4, PDF, PowerPoint presentations, etc.) for publication in both webpage platforms, EU-Learn and the L&D platform;

• Design and prepare target groups for the Training Maps requested by the business, enabling Course Managers to target their audience effectively;

• Provide support in audio-video recordings and post-production, including adding closed captions, to ensure accessibility for staff with hearing impairments;

• Provide support in manual and automated translations of content for multilingual products, specifically using .xliff content (XML format);

• Provide second-line support for the LMS and CMS tools integrated in the workflow between first-line IT Helpdesk and platform administrators;

• Participate in regular technical improvement meetings with platform administrators, gathering input on ongoing incidents and suggesting improvements;

• Maintain comprehensive documentation (using OpenText or equivalent tools) relevant to CMS and LMS maintenance and support processes;

• Edit and create Knowledge Base articles for solutions or workarounds to incidents/problems in the LMS platforms, tailoring language and complexity to the target audience;

• Manage the functional mailbox for online support;

• Support the preparation of Learning and Development metrics on training provided across programs and ad-hoc sessions;

• Participate and support all activities carried out by the L&D team.

MINIMUM REQUIREMENTS AND SKILLS

• At least 3 years of experience in LMS systems, with a solid understanding of editor, course manager, and end-user roles;

• Proven experience in CMS solutions, with a solid understanding of user roles;

• Experience with HTML5, CSS, and web solutions based on PHP in a LAMP stack, with front-end JavaScript used in browsers such as Mozilla Firefox and Google Chrome;

• Extensive experience with web and desktop tools (Articulate 360 or similar) for e-learning creation and maintenance, and familiarity with graphic tools from the Adobe suite or similar;

• Ability to translate incomplete service requests from Course Managers or business clients into technical requirements, clearly explaining limitations and dependencies;

• Flexible and service-oriented mindset, with strong problem-solving skills;

• Excellent oral and written communication skills, with experience presenting and promoting projects effectively;

• Proficiency in project management tools (MS Project, ServiceNow, or similar) and Microsoft Office (Word, Excel, PowerPoint, OneNote, etc.);

• Ability to deliver high-quality work in a structured way and remain resilient under time pressure in an evolving environment.

WORK ENVIRONMENT AND CONDITIONS

This is an on-site position, 5 days a week, 8 hours per day, based in Brussels. Meetings and work may also take place in other offices in the area.

OTHER DETAILS

All service providers must obtain a personal security clearance (PSC) up to SECRET UE/EU SECRET, thus EU citizenship is required.