Moodle Plugins directory: Academic Ticket System: Comments

Monday, 11 May 2026, 10:18 PM - Wolfgang Sandholzer

Mon, 11 May 2026 14:18:25 GMT

by Wolfgang Sandholzer.

Hi Abdelrhman,

I've short tested your plugin for a moodle-site and it seems very nice and pretty intuitive (except a designpart - where I can choose to change the update status, change the department and refer to a specialist - for me it is not directly intuitive, because I don't see it immediately, that I can change something there).
Anyway, I think it is a useful plugin for our team.
Are there plans for language strings to come? Could it be useful, if I would make the translationstrings to German de and German de_ch? - but I think I need a little bit of support to start it (I will read the translation FAQ first).

cheers
Wolfgang

Friday, 1 May 2026, 11:24 AM - Abdelrhman Boghdady

Fri, 01 May 2026 03:24:46 GMT

by Abdelrhman Boghdady.

Hi Ricardo,

Thanks for reaching out. I am currently releasing a new update (Version 3.0.0) that will address your request and include several new features:
Navbar Integration: You can now add the plugin link directly to the navigation bar for easier access.
Branding Customization: Full control to set your Primary and Secondary brand colors directly in the settings.
Department Management (CRUD): A complete system to add, edit, and delete departments.

Please find below a preliminary documentation to help you get started while I finalize the comprehensive user manual and role-specific guides:
PRELIMINARY DOCUMENTATION (v3.0.0)
1. SYSTEM ADMINISTRATION: DEPARTMENTS
Managing the organizational structure of your support channels.
Accessing the Panel: Navigate to the dashboard and select the "Departments" link or visit /local/academic_ticket_system/add_category.php.
Creating Departments: Enter the Department Title (Required) and a Description (Optional), then confirm by saving.
Modifying Records: Use the Edit option next to any existing department to update titles or descriptions.
Permanent Removal: Use the Delete option to remove a department. Note: This action is final.
System Default: The "Support" department is automatically provisioned. You can rename this via the Departments page or through Admin Settings using the "First Department Name" field.

2. QUEUE MANAGEMENT: THE DASHBOARD
A centralized view of all student interactions.
Global Overview: Displays all submitted tickets, sorted by the most recent activity.
Optimized Pagination: Records are distributed across pages (3 tickets per view) for better focus.
Actionable Alerts: Tickets marked with "Student Reply" are highlighted, indicating that an administrative response is required.
3. ADMINISTRATIVE COMMAND CENTER
Core logic tools are integrated within the ticket detail view.
Status Synchronization: Manually transition tickets between Open, In Progress, Admin Reply, Student Reply, or Closed.
Department Transfer: Reassign tickets to different departments to ensure they reach the correct team.
Specialist Assignment: Assign specific tickets to individual managers or support specialists.
Internal Notes: Use this feature to document private team observations. These are hidden from the student's view.
4. REAL-TIME LOGIC: URGENT TOAST SYSTEM
Advanced monitoring for high-priority incidents.
Instant Notification: A visual red toast alert is triggered at the bottom-right corner of any Moodle page when a critical ticket is detected.
Direct Routing: Clicking the notification takes you directly to the urgent ticket for immediate intervention.

- I will release the official version and the full documentation as soon as possible. Let me know if you have any other questions!

Friday, 1 May 2026, 7:16 AM - Ricardo Caiado

Thu, 30 Apr 2026 23:16:33 GMT

by Ricardo Caiado.

Is there any documentation?

Friday, 1 May 2026, 7:09 AM - Ricardo Caiado

Thu, 30 Apr 2026 23:09:57 GMT

by Ricardo Caiado.

Thanks!

How can I edit the department name?

Friday, 1 May 2026, 6:44 AM - Abdelrhman Boghdady

Thu, 30 Apr 2026 22:44:26 GMT

by Abdelrhman Boghdady.

You can access it via this link and add it in navigation menu by your domain and in new version will be automatically in navigation
https://yourdomain/local/academic_ticket_system

Friday, 1 May 2026, 6:33 AM - Ricardo Caiado

Thu, 30 Apr 2026 22:33:02 GMT

by Ricardo Caiado.

How can I access the ticket system when inside Moodle?

Monday, 9 March 2026, 11:00 AM - Plugins bot

Mon, 09 Mar 2026 03:00:16 GMT

by Plugins bot.

Approval issue created: CONTRIB-10383