Moodle Plugins directory: ClickView Integration (Local): Comments

Friday, 21 January 2022, 6:23 PM - Bradley Moogan

Fri, 21 Jan 2022 10:23:53 GMT

by Bradley Moogan.

Hi Shale,

Many thanks for your help, we'll take the information back to our hosting company and double check everything.

Thanks again.

Regards
Bradley

Thursday, 20 January 2022, 11:07 AM - Shale Kuzmanovsk

Thu, 20 Jan 2022 03:07:20 GMT

by Shale Kuzmanovsk.

If my comment above still hasn't helped you solve the issue, I recommend getting in contact with our support team: https://www.clickviewsupport.com/hc/en-au. Who will be able to do a deeper dive with you and find out exactly why you're having this problem.

Thursday, 20 January 2022, 11:04 AM - Shale Kuzmanovsk

Thu, 20 Jan 2022 03:04:48 GMT

by Shale Kuzmanovsk.

Hey Bradley,

I've given using the Tiny MCE plugin a test, and it is definitely respecting the selected region as I change it between Australian and United Kingdom.
Is it possible your hosting company has installed out old mod_clickview plugin, which required a specific build to be installed for different regions?

If that's the case we have a mod_clickview version that uses the settings from local_clickview on the way. It's currently being reviewed by moodle and should be available for installation here soon.

Regards,
Shale

Wednesday, 19 January 2022, 12:08 AM - Bradley Moogan

Tue, 18 Jan 2022 16:08:35 GMT

by Bradley Moogan.

Hi Shale,

Thanks for your response. We have had our hosting company uninstall and re-install the plugin including setting the region but we still have the same error. We have noticed that they have installed both the Atto and Tiny MCE plugins however only the Tiny MCE one is enabled.

Regards
Bradley

Tuesday, 18 January 2022, 6:51 AM - Shale Kuzmanovsk

Mon, 17 Jan 2022 22:51:49 GMT

by Shale Kuzmanovsk.

Hey Bradley,

It's completely fine to use this plugin alongside LTI, and the two will not conflict at all.

The error that you're describing suggests to me that somehow the Region has not been saved, or is not appropriately being used by one of the plugins that depends on this one. Could you please try setting the region again in the plugin settings? If this doesn't work, could you please let me know which of the plugins you're trying to use? Atto or Tiny MCE?

Regards,
Shale

Friday, 14 January 2022, 11:24 PM - Bradley Moogan

Fri, 14 Jan 2022 15:24:00 GMT

by Bradley Moogan.

Hi,

We have installed this plugin onto our colleges moodle site in place of the LTI we were originally using. We have selected United Kingdom as our region however when attempting to sign in it proceeds through the SSO process and then callsback to online.clickview.com.au/auth/callback stating we have the wrong region. Do you know what the issue could be?

We still have the LTI specified in our ClickView settings, could this be causing the problem?

Wednesday, 29 September 2021, 2:40 AM - Plugins bot

Tue, 28 Sep 2021 18:40:12 GMT

by Plugins bot.

Approval issue created: CONTRIB-8723