Moodle Plugins directory: Formilla Live Chat: Comments

Friday, 4 April 2025, 10:24 PM - Tawer Gilyana

Fri, 04 Apr 2025 14:24:19 GMT

by Tawer Gilyana.

Hello!

Our chat widget supports Chinese, Japanese, and Russian out of the box, although for Vietnamese you can use our "Other/Custom" option and enter translations manually for most of the chat widget-related fields (about 8-10 fields).

Note, our dashboard where chat agents see and respond to incoming chats is only available in English though. I hope that's not an issue!

Feel free to sign-up for a free trial to see if Formilla meets your needs overall: https://www.formilla.com/sign-up.aspx

Friday, 4 April 2025, 5:56 PM - SCIM IT

Fri, 04 Apr 2025 09:56:55 GMT

by SCIM IT.

Hi!
Does this plugin supports other languages like Chinese, Japanese, Vietnamese and russian?

Wednesday, 22 November 2023, 12:17 AM - Tawer Gilyana

Tue, 21 Nov 2023 16:17:33 GMT

by Tawer Gilyana.

Hello,

Thanks for reaching out! You can use our JavaScript API to pass contact data information into Formilla from your logged in users. We have a help article that you (or your developer if you are using one) can reference for help setting this up at this link here: https://blog.formilla.com/integrate-customer-data-with-the-formilla-javascript-api/

If you have set up this information being passed to Formilla with the JavaScript API, then that contact information will be populated in Formilla without the user having to enter it in again.

Please let us know if you have any other questions. Cheers!

Tuesday, 21 November 2023, 9:49 PM - Davor Budimir

Tue, 21 Nov 2023 13:49:26 GMT

by Davor Budimir.

Hi there. Does Formilla chat recognize registered user on Moodle site or registered user still needs to enter name and email address?

Thursday, 29 March 2018, 12:34 AM - Tawer Gilyana

Wed, 28 Mar 2018 16:34:41 GMT

by Tawer Gilyana.

Google translate:

Hola Eduardo, gracias por comunicarte. Aquí hay un enlace a nuestra guía de instalación de Moodle: https://www.formilla.com/blog/moodle-live-chat-plugin-installation/

Admitimos Moodle v2.x. No dude en ponerse en contacto con nosotros en support [@] formilla.com por correo electrónico. Espero que eso te ayude a avanzar!

Wednesday, 28 March 2018, 9:45 PM - Eduardo Barrueto

Wed, 28 Mar 2018 13:45:58 GMT

by Eduardo Barrueto.

Hola! quisiera saber como instalar este plugins en mi plataforma moodle.
alguien me puede ayuda?

Thursday, 4 December 2014, 7:58 PM - David Mudrák

Thu, 04 Dec 2014 11:58:55 GMT

by David Mudrák.

Hi Zaia, and thanks for sharing this block with the Moodle community. Also thanks to Luke, our Plugin guardians team member, for providing the peer-review. I can only second what Luke said - choosing the block type was very wise as it allows simple way to control where your chat widget appears.

After looking at the code, I am happy to go and approve this plugin now. There is one thing I would recommend to change ASAP yet. Based on my experience, it's better not to put URLs into language strings - such as in your
$string['formillasignuphtml']. And try to minimise the HTML used in the strings. Not only translators can make mistakes there. But also, you may eventually want to improve things in the future, change the HTML, or extend the URL. Once these things are provided by language packs, you loose control of them. It would be better to have the string defined like

$string['formillasignuphtml'] = 'Don\'t have a Formilla Live Chat account? Sign-up now to receive your Chat ID!';

and pass the actual value for the $a placeholder as the third parameter of the `get_string()`:

get_string('formillasignuphtml', 'block_formillalivechat', array('url' => 'https://www.formilla.com/sign-up.aspx?u=mo'));

Wish you luck with your project. You are cleared to land now, welcome to the Plugins directory!

Monday, 1 December 2014, 7:38 AM - Tawer Gilyana

Sun, 30 Nov 2014 23:38:48 GMT

by Tawer Gilyana.

Hi Luke,

Amazing turnaround on the review! I appreciate it. Thank you for the kind words as well.

The latest uploaded version should take care of the issues you found. I've also cleared all the findings reported by the automated code/php checkers, and thanks for the tip on debug mode -- that helped!

Please let me know if there is anything more you need during your review. Happy Sunday!

Regards,
Zaia

Sunday, 30 November 2014, 8:13 PM - Luke Carrier

Sun, 30 Nov 2014 12:13:11 GMT

by Luke Carrier.

Hi Zaia,

Thank you for taking the time to contribute this plugin to Moodle!

I was very impressed by how simple you have made the process for setting up the live chat block within each course -- very nicely done.

There are a couple of issues I have identified with the plugin in its current state which prevent us from approving it:

* There are pieces of text which belong in language strings used in edit_form.php. Because of this, Moodle translators will not be able to provide translations for your plugin.

* Upon installation and adding an instance of the block to a page, the following error will be emitted:
"The block formillalivechat does not define the standard capability block/formillalivechat:addinstance"
To resolve this, please create the file "db/access.php" within your plugin as per https://docs.moodle.org/dev/Blocks#db.2Faccess.php.

When testing your plugin in the future, we would recommend that you have enabled debugging (see https://docs.moodle.org/23/en/Debugging#In_config.php) to assist you during the development process.

In addition, some minor code style issues were identified by some of our automated tools:

* The Code-checker plugin (https://moodle.org/plugins/pluginversions.php?plugin=local_codechecker) identified a few issues, including the presence of PHP closing tags.
* The PHPdoc checker (https://moodle.org/plugins/pluginversions.php?plugin=local_moodlecheck) identified some missing documentation and a couple of invalid @package declarations.

For now, I am going to mark this plugin as needing more work until we get these issues resolved. Thank you for your patience with the review and approval process.

Regards,
Luke.