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Activities: User support - Work Tracker

Maintained by Picture of Valery Fremaux Valery Fremaux
Provides network capable, multi instance bindable user support / ticket management. Generalisable for use in course as managed todo list.

This module allows internal bugtracker, user support, multilevel cascading support collector, and also pedagogic use as a generic managed todolist.

  • Customizable ticket form submission
  • Commentable issue records
  • Ticket assignation management
  • Ticket statefull engine
  • Ticket events historization
  • Rich ticket listing using flexible table
  • Internet multicriteria search engine
  • Search query personal memo
  • Watch and ticket lifecycle events subcription
  • Notification service (parametric)
  • Full backup/restore implementation
  • Instance bindable (Subtrackers)
  • Network bindable (MNET architecture ticket recollection)




Picture of Valery Fremaux
Valery Fremaux (Lead maintainer)
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  • Picture of Nacho Aguilar
    Wed, Oct 29, 2014, 6:27 AM

    Just a question. When do you think it would be a 2.7 versión?

    I don't know if the change of 'add_to_log' in old version is easy but if you give some instructions I could do some changes
  • Picture of Valery Fremaux
    Wed, Oct 29, 2014, 6:33 AM
    Hi ! change is in progress, I even worked on it two days ago... I will push a 2.7 branch into my github soon, and following a package
  • Picture of Nacho Aguilar
    Tue, Nov 25, 2014, 10:27 PM
    Thank you! I will translate it into Spanish soon.
  • Picture of Nacho Aguilar
    Thu, Nov 27, 2014, 3:12 AM
    Hi again,

    I have installed it in my local pc and after activating the debug mode I have this error. What can I do?

    Fatal error: Class 'mod_tracker\event\base' not found in /var/www/html/moodle27/mod/tracker/classes/event/tracker_issuecommented.php on line 44
  • Picture of Nacho Aguilar
    Thu, Nov 27, 2014, 3:23 AM
    Hi again,

    I think there is a conflict between Block_notifications and Mod_tracker... If I install the first without the second, there isn't any problem but if I install the block after the module I have this error:

    Fatal error: Class 'block_notifications\Course' not found in /var/www/html/moodle27/blocks/notifications/block_notifications.php on line 42

    And the opposite, if I install the block and later on I install the module I have a similar error:

    Fatal error: Class 'mod_tracker\event\base' not found in /var/www/html/moodle27/mod/tracker/classes/event/tracker_issuecommented.php on line 44

    What can I do?
  • Picture of Valery Fremaux
    Thu, Nov 27, 2014, 4:22 AM
    mmm, this is indeed a weird error as in frist approach tose two components are farily not related....
  • Picture of Valery Fremaux
    Thu, Nov 27, 2014, 4:25 AM
    at second view, in mod_tracker open the incrimnated class file and replace the single "base" by \core\event\base in the class declaration
  • Picture of Nacho Aguilar
    Sun, Dec 21, 2014, 7:26 PM

    With some help we have changed line 64 in ->
    -> to be:
    $form->addElement('select', "element$this->name", format_string($this->description), $optionsmenu);

    And now dropdown shows selection however when i send a new ticket there is a debug info:
    Error code: erroraddissueattribute
    Stack trace:
    line 463 of /lib/setuplib.php: moodle_exception thrown
    line 123 of /mod/tracker/classes/trackercategorytype/dropdown/dropdown.class.php: call to print_error()
    line 936 of /mod/tracker/locallib.php: call to dropdownelement->formprocess()
    line 899 of /mod/tracker/locallib.php: call to tracker_recordelements()
    line 72 of /mod/tracker/reportissue.php: call to tracker_submitanissue()

    Thanks again!
  • Picture of Nacho Aguilar
    Mon, Dec 22, 2014, 10:30 PM

    I think we have found it. we have changed line 120 in -> mod/tracker/classes/trackercategorytype/dropdown/dropdown.class.php

    FROM -> if (empty($attributeid)) {
    TO -> if (empty($attribute->id)) {

    So at the moment everything looks right.
    I have also sent the international Spanish translation to AMOS
  • Picture of Erwin Ancheta
    Mon, Jan 19, 2015, 2:16 PM
    Hi Guys,

    I was advised to report the bug that I saw using this plugin. (I think it a bug)

    Please check my post here using this link in the forum >

    Thank you very much!

    Kind Regards,
  • Picture of Diego Bernini
    Fri, Jan 30, 2015, 9:57 PM
    Hi, thank you so much for this plugin.

    I am trying to use it on Moodle 2.8.2 but I encountered several problems.

    I inserted on my course an instance of the Tracker activity with the modality "Task distributor".

    When I create tickets (as Teacher or Manager), after the creation I can't see them on the "Views" tab. I can see the count correctly updated on the Reports tab only (their status is set to "posted").
    Actually sometimes on the "Views" tab I can see the updated count of the tickets, but when I click on the tab, the count returns to zero with no tickets displayed.

    I checked the capabilities of the users I am performing tests and they should have the right permissions.

    I suspect there are some compatibility issues at least with my specific installation.

    Any hints to try to solve?

    Many thanks
  • Picture of امیر جهانگرد
    Tue, Feb 24, 2015, 10:40 PM
    What about Moodle 2.8 version?
  • Picture of Stefan Roder
    Fri, Apr 10, 2015, 5:16 PM
    Hi, I would really like to see this plugin working with moodle 2.83+!
    Does anybody know if and when it will be available?
    Thanks and keep on with this excellent work!
  • Picture of AL Rachels
    Mon, May 11, 2015, 1:35 AM
    I would also love to see this add-on updated for Moodle 2.8.x+. I have been using it anyway after fixing a few minor warnings but since February it has become a real problem. When you open a ticket for updating, the new editor auto save will replace all the current text with the text from the PREVIOUS ticket I was editing. I am seeing the same behaviour in Moodle 2.9rc2.
  • Picture of AL Rachels
    Sat, May 30, 2015, 1:05 AM
    Just found a Moodle 2.8 stable version of User Support - Work Tracker at the github location: that seems to be working just fine in both Moodle 2.8 and 2.9.
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