Activities: Reengagement

Maintained by Picture of Peter BulmerPeter Bulmer, Picture of Dan MarsdenDan Marsden, Picture of Eugene VenterEugene Venter, Picture of Catalyst ITCatalyst IT
Allows timed release of content and emails users to remind them to complete course activities.
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The reengagement plugin provides a way for you to remind students to return to the course and complete activities.

The email is sent a specified period of time after a starting event, which may be enrolment in the course, or completing an earlier activity.

If the user has already completed the target activity, no email is sent.

You can also use this plugin to selectively release timed content in a course.

This plugin is developed by the Moodle Partner Catalyst IT


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Picture of Peter Bulmer
Peter Bulmer (Lead maintainer)
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  • Picture of Henrik sune Pedersen
    Mon, Sep 23, 2019, 7:16 PM
    @Dan Marsden you were rigth. I tried to install it as a block.
  • Picture of Chelsy Ann Koshy
    Sun, Nov 17, 2019, 1:55 PM

    We have sets one welcome email, two or three reminder emails and one completion email in each course as a re-engagement activity which is hidden from students.
    For example, Course A contains Welcome email, one lesson activity, three reminder emails and completion email.
    Issue 1: If we set like send out an email soon after the enrollment, the email will send out but in my courses block, their progress will show like 20 or 25%
    Issue 2: If the student checks his/her my courses block soon after the completion of a Course A, it will show as 33% instead of 100%.And after 30 minutes it updates as 100% as "Calculate regular completion data" task in Cron job is taking 30 minutes to complete the task.

    Question: Is there any way to exclude reengagement activity from the activity completion progress?


  • Picture of Jack Wright
    Tue, Dec 10, 2019, 11:10 PM

    I am trying to use your plugin with Moodle to track the completion of a course (not just an activity) and we're really struggling to use your plugin for this purpose. The idea is that we 'nag' the students to complete the course 1 week after their enrolment in the course by sending them an email notifying them that there is a deadline to complete the course.
    We have found a solution to marking a course as complete via a Moodle label activity which the user has to check as complete first to stop receiving emails (there's more to it, but that's the basics).
    Now that works well and users get their emails... but some companies would like a different timeframe for these email reminders. So we thought that we could group the users who want to receive an email 1 week after enrolment together, and the other group can be, say, 2 weeks. That way each company is catered for. But adding group restrictions to the reengagement causes the emails to cease working, and we've tried all different types of combinations of the settings to try and get this to work.

    Any ideas as to how we can email users on a per-course basis, and have different timeframes for email delivery for different groups of people?
    I have a feeling that reengagement is more 'activity based'.

  • Picture of Dan Marsden
    Wed, Dec 11, 2019, 5:03 AM
    @Jack - the comments here don't really work for "support" questions as there are no threads. I'm surprised to hear group restrictions don't work, but don't have any other specific ideas - if you work out this is a bug feel free to report it in the tracker, but I can't see us speding any time looking at it unless one of our clients runs into the same situation and pays for our time to investigate further. Feel free to get in touch privately if you would like commercial level support (we are a certified Moodle Partner) - thanks!
  • Picture of Rolf Petersen
    Fri, Dec 13, 2019, 6:25 PM
    Does this plugin allow to automatically send reminder-mail to all enrolled users some days, before the course itself ends? Lets say 10 days before course ends?
  • Picture of Dan Marsden
    Mon, Dec 16, 2019, 7:26 AM
    @Rolf - you could probably set an activity restriction to open the reengagment on the specific date you want by using the date activity restriction but you would need to set the fixed date in the activity restrictions as a date based restriction.
  • Picture of Stephanie Worden
    Sat, Jan 11, 2020, 12:11 AM
    I'm trying to use this plugin to notify users once a course is complete. The restriction for the reengagement is that the last post-test must be completed. I set Notify user to "on reengagement completion", and under Activity completion, the reengagement duration must have defaulted to 5 minutes. But, I did not receive an email. I did check my spam folder and it's not there either. Do I have something set wrong?
  • Picture of Stephanie Worden
    Sat, Jan 11, 2020, 2:45 AM
    OK, I apparently have it set up correctly, but it took 1 1/2 hours to get the email to me. Is this normal?
  • Picture of Carlos Kiyan Tsunami
    Mon, Jan 13, 2020, 5:22 PM
    I am trying to use your plugin. I have managed to install it, but I am still struggling how to properly configure in Moodle.  I would like it to be trying whether or not the student has completed a specific activity but considering that the start times of this course of each student is different. Please may you explain me how to set it up. Thanks in advance
  • Stefano Guglielmetti
    Mon, Jan 20, 2020, 5:08 PM
    I insert the activity in a course and configured the plugin as indicated but no email is sent.
    If I launch cron manually I get this output:
    Execute scheduled task: Ricoinvolgimento (mod_reengagement\task\cron_task)
    ... started 10:13:23. Current memory use 9.6MB.
    ... used 12 dbqueries
    ... used 0.0092799663543701 seconds
    Scheduled task complete: Ricoinvolgimento (mod_reengagement\task\cron_task).
    Where I can find some info to solve the problem?

  • Picture of Dan Marsden
    Mon, Jan 27, 2020, 6:15 AM
    @stephanie - If you have cron running frequently (Moodle reccommends it is run async every minute) the reengagement should send the e-mail pretty quickly. The reengagement task is configured to run every 5min by default which is usually fine. But... as you should know, email servers do occasionally take a bit of time to send the email through the right servers/spam filters etc... so Moodle may have sent the email, but you might be waiting on your e-mail servers to process and recieve the e-mail.
  • Picture of Dan Marsden
    Mon, Jan 27, 2020, 6:16 AM
    @carlos - best to look at the documentation page linked above, which shows some examples of how to set it up - start by following some of those examples.
  • Picture of Dan Marsden
    Mon, Jan 27, 2020, 6:19 AM
    @stefano - I'd suggest asking for help in the community forums here on - the comments here aren't really any good for providing guidance for those sorts of questions. Good luck!
  • Picture of Lukas Wießner
    Mon, Jan 27, 2020, 3:12 PM
    Hello everyone!
    Is the current Version of Reengagement compatible with Moodle 3.8? In the respective section it says, that it is only compatible up to 3.7. If that is correct, can we expect an update of the plugin in the near future?
  • Picture of Dan Marsden
    Mon, Jan 27, 2020, 3:57 PM
    @Lukas - we're not aware of any issues with running the latest version in 3.8 - if you run into any issues using it in 2.8 please let us know by reporting bugs to the github tracker. The reason we haven't flagged it as being compatible with 3.8 is that we haven't tested it on 3.8 ourselves yet.
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