Moodle plugins directory: Reengagement

I am having trouble with this.
I have the plugin installed. It is successfully emailing all a reminder to complete a quiz.
But, despite ticking the box 'Suppress email if target activity complete' and selecting the Quiz, emails are still being sent to all enrolled even if they have completed the quiz.
Any idea what might be causing this please?
thanks
Charlie

Hi Charlie - this relies on activity completion rules - Reengagement has no knowledge on quiz attempts/grades etc - it looks for the general activity completion which must be set up in your quiz activity for this to work.

Hi,
I'm having a strange issue with this plugin. Users that have completed an activity and that were then unenrolled from a course are still receiving emails, despite the suppress emails option being enabled and the user no longer being on the course.

I have multiple reengagement tools set up on the course. The 5 minute minute one functions correctly however, the 1 week reminder I have set up causes the issue. Settings on both are identical. Any help would be greatly appreciated.

Thanks,
Jack

Hi Jack,
I've seen a similar thing where a course has been backed up & restored elsewhere in the site, or a testing, or staging site has been set up with functional emails. Are you _sure_ the emails are being generated by the course you're looking at?
Please let us know either way.
Thanks,
Peter

Hi Jack - looks like that might be a bug we fixed a while ago but it looks like we have neglected to update the zips in the plugins db which I've just done now. Can you please update your plugin?

Hi Dan and Peter,

Thanks for your help, I will update our plugin and get back to you if there's any issues.

Thanks,
Jack

Hi - we are considering the system update to version 3.5. Do you have a plan to upgrade this plug-in to be compatible with 3.5 anytime soon? If so, I'd love to use this plugin. Much needed one. Thanks for your response in advance!

@TRIEC - please see the versions link above and you will see the available versions. Including a version for 3.5

Dear Dan and Peter,

We had been using this plugin when few weeks ago (taking into account that we had too many courses) we decided to include course ID info in the notification emails too. %courseid% as it’s in the documentation.

We thought this was the Course ID number – the alphanumeric field from the course settings, but the result was something completely different. On the course settings page the number we’ve created is like: “ORIENT_GEN_ABOUT_ALLST_001” while in the email the result of %courseid% is “22”.

After checking all the emails generated, it seems to be a simple ascending numerical order, the last course we created gets the highest number.

I guess it’s the plugin not the system itself, we are using Moodle 3.4.2+ (Build: 20180405), plugin version is the latest one.

Thanks,
Janos

@Janos - the courseid is there so you can include a url to the related course in your email - eg: http://moodle.org/course/view.php?id=%courseid%

the course "idnumber" field is not something that is supported by the reengagement templates at this stage. Feel free to get in touch privately if you would like to fund further improvements to the plugin.

Hi Dan,

Thanks for your swift feedback and the explanation, understood.

Best,
J

If I add the reengagement activity long after students are enrolled can I still have them sent notification emails weekly until the completion date? Also, I am not receiving any emails when testing but my Moodle does send messages and the reengagement activity shows that it was sent https://www.awesomescreenshot.com/image/3728318/386f72faa20045dc82b7afc3700141ae any suggestions?

Raymond - yes you can still send notification emails even for previous enrolments. The forums are a better place for support questions though - the comments field here doesn't make that easy. Just create a new post in https://moodle.org/mod/forum/view.php?id=44

Is it possible for users to opt-out (or in) to reminder e-mails? And to store a record of proof that users *do* want reminder e-mails?

Hi D R, The reengagement plugin uses Moodle notifications and a user should be able to configure which notifications they wish to receive form the site in the "Notification preferences" link found in their user profile, however it is not really an opt-in/out system. Feel free to get in touch privately if you would like to fund further improvements to this.