Activities: Reengagement

Maintained by Picture of Peter BulmerPeter Bulmer, Picture of Dan MarsdenDan Marsden, Picture of Eugene VenterEugene Venter, Picture of Catalyst ITCatalyst IT
Allows timed release of content and emails users to remind them to complete course activities.
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The reengagement plugin provides a way for you to remind students to return to the course and complete activities.

The email is sent a specified period of time after a starting event, which may be enrolment in the course, or completing an earlier activity.

If the user has already completed the target activity, no email is sent.

You can also use this plugin to selectively release timed content in a course.

This plugin is developed by the Moodle Partner Catalyst IT


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Picture of Peter Bulmer
Peter Bulmer (Lead maintainer)
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  • Picture of Dan Marsden
    Mon, Jan 27, 2020, 6:15 AM
    @stephanie - If you have cron running frequently (Moodle reccommends it is run async every minute) the reengagement should send the e-mail pretty quickly. The reengagement task is configured to run every 5min by default which is usually fine. But... as you should know, email servers do occasionally take a bit of time to send the email through the right servers/spam filters etc... so Moodle may have sent the email, but you might be waiting on your e-mail servers to process and recieve the e-mail.
  • Picture of Dan Marsden
    Mon, Jan 27, 2020, 6:16 AM
    @carlos - best to look at the documentation page linked above, which shows some examples of how to set it up - start by following some of those examples.
  • Picture of Dan Marsden
    Mon, Jan 27, 2020, 6:19 AM
    @stefano - I'd suggest asking for help in the community forums here on - the comments here aren't really any good for providing guidance for those sorts of questions. Good luck!
  • Picture of Lukas Wießner
    Mon, Jan 27, 2020, 3:12 PM
    Hello everyone!
    Is the current Version of Reengagement compatible with Moodle 3.8? In the respective section it says, that it is only compatible up to 3.7. If that is correct, can we expect an update of the plugin in the near future?
  • Picture of Dan Marsden
    Mon, Jan 27, 2020, 3:57 PM
    @Lukas - we're not aware of any issues with running the latest version in 3.8 - if you run into any issues using it in 2.8 please let us know by reporting bugs to the github tracker. The reason we haven't flagged it as being compatible with 3.8 is that we haven't tested it on 3.8 ourselves yet.
  • Picture of Pedro Giesel
    Wed, Feb 5, 2020, 6:51 AM
    HI Dan, excellent plugin, I got Moodle 3.6, our courses are rolling intake, it means, I have students starting every 2 weeks. As there is no due date, is there a way I can set up the reminder to send an email 2 weeks after the student has been grant access to the course. and 4 weeks after, if the students haven't completed the course?
  • Picture of Dan Marsden
    Wed, Feb 5, 2020, 7:03 AM
    @Pedro - Yes, by default the timer starts on the individual users enrolment date - see for more details.
  • Picture of Chelsy Ann Koshy
    Wed, Feb 5, 2020, 11:19 PM

    As no: of users, courses and reengagement activity increases, rengagement cron is taking 1,2,3 hrs to run.
    How can we resolve this?

  • Picture of Peter Bulmer
    Thu, Feb 6, 2020, 4:27 AM
    @Chelsy I think most of the time in the cron is spent working out who's ready to start the reengagement. This could be vastly improved by listening to course enrolment events, and activity completion events, and starting the reengagement timers based off that. Let us know if you'd like to engage commercial support to implement this feature, or file a pull request if you're so inclined.
  • Picture of Luis Gonzalez
    Thu, Feb 20, 2020, 9:30 PM
    hello, i install the plugin, but i dont find the panel of control :/ plss helpp sad
  • Picture of Cameron Campbell
    Mon, Feb 24, 2020, 4:47 AM
    So, this is a half this plugin/half cron question. I installed, am going to add one activity per module/course so that the users get an email a day before their access to the course ends. The settings for this I think I've got. I used easycron to set up a cron job (crappy host + OMG COMMAND LINE IS TEH SCARY = simplest way possible please). I've got it set to execute every minute. When I save I get an error that says "La tâche planifiée de Réengagement n'a pas été exécutée depuis au moins 60 min. Cron doit être configuré pour permettre à Réengagement de fonctionner correctement." VERY ROUGH TRANSLATION: "The planned task Reengagement has not been executed in at least 60 minutes. Cron needs to eye configured to allow Reengagement to function properly".

    What have I got wrong here?
  • Picture of Dan Marsden
    Mon, Feb 24, 2020, 6:15 AM
    @Cameron it's saying that your cron process isn't running regularly enough. Lots of info on cron here: and if you're having trouble there, best to ask for help in the community forums - good luck!
  • Picture of Cameron Campbell
    Mon, Feb 24, 2020, 6:37 AM
    Hi Dan, yeah I figured, but why? I mean, it's set to run every minute. Anyway, off to the forums. Thanks!
  • Picture of Angela Grollmisch
    Sun, Mar 29, 2020, 10:11 PM
    Wer would like to use the plugin with Totara 12 and higher. We found a bug in the php that causes a fail delay of the scheduled task - the plugin refers the wrong table to link the learner with the manager. It tries to find pos_assignment which is not the correct one. Since Totara 11, the correct table is job_assignment. It would be helpful if you could provide us with a plugin version that works, especially as Catalyst IT as Totara partner is maintaining this plugin as well. Many thanks.
  • Picture of Dan Marsden
    Mon, Mar 30, 2020, 2:33 AM
    @Angela, in future please don't use the site to ask for Totara support - Totara has it's own forums. Please also make sure you are using an up to date version of the code (Totara doesn't have a plugins db, so you should be using code from github.) - thanks!
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