Blocks: Formilla Live Chat
Formilla.com Live Chat Software with real-time visitor monitoring for your Moodle site. Allow your visitors to chat with you live if they have any questions or need support.
Installs Instantly: Use the out-of-the-box Formilla Live Chat web interface to begin live chat immediately. The live chat button will appear on your Moodle site upon installation & activation of this plugin. Learn how to start a chat instantly with our
Real-time Visitor Monitoring: Formilla Live Chat real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. View each visitor page URL, country, referring site, new user vs. returning, browser, operating system, and more. Formilla Live Chat visitor monitoring comes with any of our Premium account packages.
Mobile Chat via iPhone/iPad and Android Devices: Live chat via your mobile device or tablet by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla Live Chat account to chat with customers from anywhere! This feature is available with any Premium package.
A.I. Chat Bots: Formilla Chat bots allow you to to dramatically reduce support time by setting up a Helper Bot that automatically responds to common visitor questions at any time — day or night — using the power of Artificial Intelligence (Professional and Growth packages). Check out our Helper Chat Bot tutorial to learn more.
Language Support (International): Our Language support option allows you to customize the text of the live chat buttons, chat forms, and offline email forms. Our Premium packages allow you to customize your live chat widget in any language, including Spanish, French, Indonesian, Portuguese, Chinese, Hindi, Italian, and much more!
Pro-active Chat: Enable pro-active chat to trigger live chat automatically with a visitor after a defined number of seconds.
Marketing Automation (Email Messaging): Keep customers coming back to your website with Formilla automatic email messaging. Use the “Personal” template so it looks like you’re contacting your customer directly, and not via a mass email marketing campaign. Use the “Professional” template when sending a company announcement, blog update, or similar, which includes your company logo, social links, and company address. Marketing automation features come with our Premium packages.
Marketing Automation (In-App Messaging): Display In-App/website popup messages to your Formilla contacts using multiple different display types on your website (popups, corner widgets, website bars). Announce a limited time offer or sale, offer a coupon code, direct users to your latest blog, communicate breaking news or a maintenance outage, or market virtually anything to your visitors. Marketing automation features come with our Premium packages.
File Sharing: Allow site visitors and agents to securely share files during a chat. File sharing helps you resolve customer issues more quickly. You also have the power to disable file sharing for visitors, agents, or both (Premium option).
User/Agent is Typing a Message...: Now you do not need to wonder if the person you are chatting with is even on the other end! Formilla.com Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes conversations more enjoyable.
Desktop Notifications: Make sure you do not miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat. This feature currently works with Chrome, Firefox, and Safari.
Custom Banners, Colors, and Themes: Formilla.com Live Chat software Premium packages allow you to customize your chat widgets to match your site look and feel. Change the color of the chat button/widget, chat message and font color, backgrounds, etc. Upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat!
Advanced Customization: Formilla.com Live Chat software gives you the ability to stretch the width and height of the live chat button, add an image such as your logo, and control the location down to the pixel! You get access to the CSS for the live chat button and attention grabber to make it look perfect!
Read more about our features and pricing here.