Activities: User support - Work Tracker

Maintained by Picture of Valery FremauxValery Fremaux
Provides network capable, multi instance bindable user support / ticket management. Generalisable for use in course as managed todo list.

User support - Work Tracker 2.6.0 (Build 2014010400)

Release notes


Ticketting tracker for Moodle used as user support or bug report

Component class : Moodle Activity Module

Version : 2.x (branch "master")

Version 2.3 : New branch MOODLE_23 for those additional adjustments

Original record

Used for tracking issues.
By Clifford Tham.


By Valery Fremaux.

This module is a complete redraw of the former tracker module.

It provides a complete ticket tracking activity with following features :

- Customizable ticket form submission
- Commentable ticket records
- Ticket assignation management
- Ticket priority
- Rich ticket listing using flexible table
- "My tickets" list as author
- "My assigned ticket" list
- Closed or solved tickets separate archive
- Multicriteria search engine
- Search query personal memo
- Watch management
- Notification service (parametric)
- Full backup/restore implementation
- Tracking activity reports

2014-01-30 Fixes regression bugs on dropdown subtype
Moodle 2.6

Version information

Version build number
Version release name
2.6.0 (Build 2014010400)
Release candidate
MD5 Sum
Supported software
Moodle 2.6
  • This is the latest release for Moodle 2.6

Version control information

Version control system (VCS)
VCS repository URL
VCS branch

Default installation instructions for plugins of the type Activities

  1. Make sure you have all the required versions.
  2. Download and unpack the module.
  3. Place the folder (eg "assignment") in the "mod" subdirectory.
  4. Visit to finish the installation