Comments

• 

  DualCube Team

  Tue, 25 Jan 2022, 2:36 AM

  Hi Jason, please do follow our updated documentation https://dualcube.com/docs/stripe-payment-with-sca-and-coupon/
  Here you can see a new section on how to create the token. Make sure you have configured each step as per our documentation. Let us know if this fixed the issue.
• 

  DualCube Team

  Tue, 25 Jan 2022, 2:36 AM

  Hi Arkin, The 403 Forbidden Error happens when the web page (or another resource) that you’re trying to open in your web browser is a resource that you’re not allowed to access.
  
  Please follow this document to fix this : https://www.hostinger.in/tutorials/what-is-403-forbidden-error-and-how-to-fix-it
  
• 

  Federación Baloncesto Castilla la Mancha

  Fri, 4 Feb 2022, 11:49 PM

  Good afternoon, I am using the stripe plugin so that people can pay for a course and enroll in the course and making the payment correctly, the student does not appear enrolled in the course.
• 

  Fiusi SP

  Fri, 11 Feb 2022, 2:33 AM

  Course student enrollment is not working.
  It redirects to a blank page and the registration is not carried out
  
  I have tested it with Moodle 3.11 and 3.11.5
• 

  Sélim MEZITI

  Mon, 28 Feb 2022, 1:13 AM

  Hi there,
  I tested an enrollment with key secret test and it's working.
  But, when I use the live key, I've this error :
  
  SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data
  Something else happened, completely unrelated to Stripe{"exception":"invalid_response_exception","errorcode":"invalidresponse","message":"Valeur retourn\u00e9e incorrecte d\u00e9tect\u00e9e"}
  
  I tested with Moodle 3.11.5+, PHP 7.3
  Moodle platform in arabic langage.
  
  I'm principal admin and I cheched token, I see that user authorization is disabled in webservice and I don't enable it.
  
  How can I fix it ?
  
  Thanks for your help.
• 

  DualCube Team

  Wed, 2 Mar 2022, 11:13 PM

  Hi, can you please double-check the secret key and client key? Also please do check whether the live checkbox is enabled. If still facing the error then can you share exact what error are you facing? Please share some video of that error?
• 

  Robert Felix

  Thu, 3 Mar 2022, 6:48 AM

  Hello, I'm running into the same issue that others are reporting. Everything works fine with test keys, but after switching to live keys, although the credit card charge goes through, customers get the jason parse syntax error instead of getting enrolled in the course. Would love to get this working. Using Moodle 3.11.4.
  – Robert
• 

  Jim Crammond

  Thu, 3 Mar 2022, 6:58 AM

  This has been discussed before (in the previous version of this plugin). I assume nothing has changed in this area. If you go to your stripe account and look at the log messages that will give you an idea if it is the same problem. Once this plugin does a transaction with a test key, it saves the generated customer key into the moodle database. Once you switch to production keys, if you try a transaction with the same user it will fail because it says the customer id is associated with the test keys. You either have to try it with a user that you havent used with test keys or you have to manually delete the entries in the enrol_stripepayment for the problem user(s).
• 

  Karl O'Keeffe

  Wed, 23 Mar 2022, 2:01 AM

  Hi DualCube Team,
  Thanks for making this plugin, it's perfect for our needs. I have it installed and the test payment worked as expected. I can't seem to get the Coupon working. It seems to be set up correctly in Stripe but when I enter the code when enrolling, the Apply Code button does nothing. Moodle 3.9.13 (Build: 20220314)
  Any ideas?
  Thanks,
  Karl
  
  
• 

  Karl O'Keeffe

  Wed, 23 Mar 2022, 5:37 PM

  just to update the above comment. I'm getting the following error:
  
  /enrol/stripepayment/validate-coupon.php:1
  Failed to load resource: the server responded with a status of 404 (Not Found)
• 

  Jim Crammond

  Thu, 24 Mar 2022, 2:11 AM

  Karl, if you go to your stripe account and look at the log messages that will tell you why it failed. Not sure which version of this stripe plugin you are using. The previous version was not good at catching all the exceptions and would thus just do nothing, for example if the coupon was expired or used up.
• 

  DualCube Team

  Thu, 24 Mar 2022, 3:56 PM

  Hi Karl, we checked this on our end. As you can see it is working fine https://watch.screencastify.com/v/3HgMi09iIGYAm4S3F7MQ
  
  Can you please check the coupon configuration from your stripe account.
• 

  Karl O'Keeffe

  Fri, 25 Mar 2022, 1:44 AM

  Thanks Jim. From what I can see it's not getting as far as stripe. Seems to be failing in the Moodle side somewhere.
  Thanks for the screen recording DualCube Team. It's good to know how it should work. I raised a ticket with our Moodle host. Apparently there's a new version of your Plugin available. They are going to update to it and I'll test again. As it is at the moment there is no response from the button. The page doesn't refresh and the amount stays the same.
  Thanks for the help
• 

  Alethea Inns

  Mon, 28 Mar 2022, 5:15 AM

  Hello - also having the same issue as @Karl O'Keeffe above. Uploaded the latest version of the plugin today (3/27/2022) and you can enter the coupon code, but the "Enrol" button won't work for a 100% discount. Page refresh also does nothing. Any ETA on a fix?
• 

  Karl O'Keeffe

  Tue, 29 Mar 2022, 12:00 AM

  Got the updated plugin installed today. Although the coupon still isn't working I can see it going through to stripe, the plugin is also accepting it and telling me Invalid Coupon Code. I've obviously set it up wrong.
  I've another problem now however. I put a test payment through and was brought to a blank page with the following error:
  
  {"exception":"moodle_exception","errorcode":"invalidtoken","message":"Invalid token - token not found"}
  
  The money was taken but the account wasn't enrolled.