Installing and upgrading help

Got a problem installing, upgrading or migrating your Moodle site?

Documentation: Installing Moodle, Installation FAQ, Upgrading and Upgrading FAQ
Forum moderator: Howard Miller

Before starting a new discussion topic, please check the Installation FAQ and Upgrading FAQ and try a forum search.

Remember to include in your post which version of Moodle (e.g. 3.2.1) you are using!

(You can find your Moodle version via Settings > Site administration > Notifications.)

Also provide as much relevant background information as you can about the versions and configuration of your server OS, PHP and browser.

(including upgrading and migration help)

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Discussion	Started by	Replies	Last post	Created
Moodle installation error	John Glenn Tahil	1	Jon Bolton Tue, Apr 23, 2019, 3:11 PM	Tue, Apr 23, 2019, 1:55 PM
Upgrade 3.4 to 3.6 stuck on InnoDB Error Msgs	Sarah Ashley	5	Sarah Ashley Mon, Apr 22, 2019, 3:05 PM	Sun, Apr 21, 2019, 1:50 AM
Web services API docs missing after upgrade to 3.6.3	Zoran Jancic	1	Howard Miller Thu, Apr 18, 2019, 5:55 PM	Thu, Apr 18, 2019, 2:46 PM
Installation - General "Click to enter text" not working	Sophie Kamuf	6	Terus E-learning Thu, Apr 18, 2019, 2:03 PM	Wed, Oct 11, 2017, 6:33 PM
Installing Moodle on MAC OSX.	Ahmed Hussein	5	Ahmed Hussein Thu, Apr 18, 2019, 8:21 AM	Tue, Apr 16, 2019, 5:31 AM
Moodle and Durpal	Koorosh Azhandeh	7	Emma Richardson Wed, Apr 17, 2019, 9:03 PM	Sat, Apr 13, 2019, 1:53 AM
Can't login to Moodle after Git upgrade 3.5 to 3.6 "Error reading from database"	Michael Rupp	26	Ken Task Wed, Apr 17, 2019, 9:35 AM	Fri, Apr 12, 2019, 11:06 PM
Moodle can't redirect to page after installation	Pavle Randjelovic	3	Jon Bolton Wed, Apr 17, 2019, 4:54 AM	Wed, Apr 17, 2019, 12:47 AM
Migrating mysql database to a server with no full unicode support	Luis De Sousa	6	Leon Stringer Tue, Apr 16, 2019, 8:14 PM	Sun, Apr 14, 2019, 10:43 AM
Are Moodle version 3.1+ able to run with PHP 7.2?	Karin Ahlén	3	Karin Ahlén Tue, Apr 16, 2019, 3:48 PM	Mon, Apr 15, 2019, 10:18 PM
Maintenance Mode Access	Alan Schrock	6	Alan Schrock Tue, Apr 16, 2019, 12:03 AM	Thu, Apr 11, 2019, 3:35 AM
plugin installation is prevented on my Moodle	Anass A	2	Anass A Mon, Apr 15, 2019, 9:10 PM	Fri, Apr 12, 2019, 4:55 PM
Cron after Moodle update to 3.6	Step ByStep	4	Step ByStep Mon, Apr 15, 2019, 5:50 PM	Wed, Apr 10, 2019, 1:13 PM
error in installation	Lori Anthony	6	Ken Task Mon, Apr 15, 2019, 7:11 AM	Mon, Apr 15, 2019, 2:57 AM
YOU CANNOT ACCESS THIS SITE. THE CONNECTION HAS BEEN RE-ESTABLISHED	Francisco Gómez	2	Francisco Gómez Sun, Apr 14, 2019, 12:16 AM	Sat, Apr 13, 2019, 6:27 PM
Help for install new version of moodle on linux server	jennie kulas	1	Visvanath Ratnaweera Sat, Apr 13, 2019, 9:33 PM	Sat, Apr 13, 2019, 6:39 PM
Error Msg: "Moodle requires the xml PHP extension. Please install or enable the xml extension."	A I	3	Ben Hinton Sat, Apr 13, 2019, 6:07 PM	Mon, Mar 18, 2019, 7:27 PM
Upgrading PHP version to an old Moodle install	Andy Emerine	1	Howard Miller Sat, Apr 13, 2019, 2:03 AM	Fri, Apr 12, 2019, 9:41 PM
migrate the moodle site without SSH access	nicola cantalupo	48	Rick Jerz Fri, Apr 12, 2019, 7:12 AM	Wed, Apr 3, 2019, 6:30 AM
Moodle Installation with Antelope	Ray Sobers	5	Ray Sobers Fri, Apr 12, 2019, 4:26 AM	Wed, Apr 10, 2019, 8:21 PM
Undefined Error after upgrading from 3.3 to 3.6.3+	Blake Barton	10	Ken Task Fri, Apr 12, 2019, 3:09 AM	Wed, Apr 10, 2019, 1:14 AM
Cron task under windows: Fatal error: $CFG->dataroot is not configured properly, directory does not exist or is not accessible! Exiting.	Colin Santry	1	Leon Stringer Fri, Apr 12, 2019, 12:50 AM	Tue, Apr 9, 2019, 6:26 PM
Error Message after upgrade - The operation timed out while waiting for a lock	Stephan Häberle	6	Swathy Prabhu Wed, Apr 10, 2019, 3:19 PM	Mon, Jul 9, 2018, 4:05 PM
The cli/cron.php maintenance script has not been run for at least 24 hours.	Delbert Warkentin	3	Ken Task Wed, Apr 10, 2019, 1:40 AM	Mon, Apr 8, 2019, 8:44 PM
Moodle 3.3 to 3.6 upgrade	Llewellyn Dawson	8	Andrew Molteno Mon, Apr 8, 2019, 7:47 PM	Wed, Dec 5, 2018, 9:50 PM
Mahara assignment plugin not working	elham rahimzadeh	5	Kirsten Konert Sun, Apr 7, 2019, 10:15 PM	Tue, May 16, 2017, 5:47 PM
Shared hosting for 3.6*	Tamie Pryor	5	Ken Task Sun, Apr 7, 2019, 9:10 PM	Sun, Apr 7, 2019, 8:02 AM
Slow upgrade from 3.1 to 3.3+	Eric Richer	1	Howard Miller Sat, Apr 6, 2019, 3:34 AM	Fri, Apr 5, 2019, 11:22 PM
Are there still people to help? no users when browse list	adam evans	2	Emma Richardson Fri, Apr 5, 2019, 8:16 PM	Fri, Apr 5, 2019, 3:27 PM
Moodle 3.6.3+ Moodle Package for Windows	Mark Quinton	1	Leon Stringer Fri, Apr 5, 2019, 4:11 AM	Thu, Apr 4, 2019, 10:25 PM
HTTPS causes login problems	Yoni Wolovitz	4	Yoni Wolovitz Thu, Apr 4, 2019, 10:19 PM	Thu, Apr 4, 2019, 6:06 PM
3.6.2 to 3.6.3 Git Pull failure	Don Schwartz	1	Ken Task Thu, Apr 4, 2019, 10:48 AM	Thu, Apr 4, 2019, 7:07 AM
Fatal error: $CFG->dataroot is not configured properly, directory does not exist or is not accessible! Exiting.	Fro Lien	17	Visvanath Ratnaweera Wed, Apr 3, 2019, 9:39 PM	Sat, Mar 30, 2019, 8:32 PM
Error migrating moodle (moodle only shows source code)	Aldi Rauf	10	Ken Task Tue, Apr 2, 2019, 8:59 PM	Tue, Apr 2, 2019, 2:14 AM
Upgrade Stuck - Not in the Plugins directory: theme_boost.	Andy Sharman	9	Jon Bolton Tue, Apr 2, 2019, 3:12 PM	Mon, Apr 1, 2019, 4:34 PM
Installation problem: moodle 3.6.3+ and xampp 7.3.3-0	Miguel Fabo	9	Rick Jerz Tue, Apr 2, 2019, 1:14 AM	Mon, Apr 1, 2019, 4:05 AM
Migration/domain change	Marjorie Celestino	1	Howard Miller Mon, Apr 1, 2019, 5:19 PM	Mon, Apr 1, 2019, 5:12 PM
Database Settings Message while installing http://localhost/moodle/install.php	Ram V	5	USMAN HAIDER Mon, Apr 1, 2019, 2:18 PM	Wed, Feb 27, 2019, 7:23 PM
SSL expre	Fro Lien	1	Ken Task Sun, Mar 31, 2019, 9:05 PM	Sun, Mar 31, 2019, 12:28 PM
Conversion of moodle HTTP to HTTPS	Bhanuteja Yendala	3	Le Minh Tuan Fri, Mar 29, 2019, 3:47 PM	Thu, Mar 14, 2019, 4:00 PM
My Moodle courses frontpage	Diego Molina	0	Diego Molina Fri, Mar 29, 2019, 4:55 AM	Fri, Mar 29, 2019, 4:55 AM
Installing Solr for Global Search in Moodle	David Broomfield	64	Inge Koch Thu, Mar 28, 2019, 11:14 PM	Thu, Jun 9, 2016, 8:38 PM
Directory Permissions Windows (v3.6.3)	Yoni Wolovitz	2	Leon Stringer Thu, Mar 28, 2019, 6:16 PM	Tue, Mar 26, 2019, 8:56 PM
Moodle installation and smtp settings	seçkin girgin	2	Emma Richardson Wed, Mar 27, 2019, 8:40 PM	Mon, Mar 25, 2019, 7:33 PM
ERROR: CANNOT READ DATABASE	Zhipeng Zhang	2	Zhipeng Zhang Wed, Mar 27, 2019, 2:47 PM	Tue, Mar 26, 2019, 2:40 PM
Restore and backup http 500 error	madhan gunasekaran	1	Ken Task Wed, Mar 27, 2019, 10:33 AM	Wed, Mar 27, 2019, 9:19 AM
Object as class name error	klaus fettig	9	Howard Miller Tue, Mar 26, 2019, 9:41 PM	Sun, Mar 24, 2019, 7:24 AM
moodle 3.5.5 problem upgrading tool_ally	shpetim aliaj	1	Ken Task Tue, Mar 26, 2019, 3:56 AM	Tue, Mar 26, 2019, 2:43 AM
403 error during site registration	Vinay Jain	2	Ken Task Mon, Mar 25, 2019, 9:07 PM	Mon, Mar 25, 2019, 5:04 PM
Localcache folder	Moodle Impleta	1	Ken Task Mon, Mar 25, 2019, 8:58 PM	Mon, Mar 25, 2019, 8:11 PM
Moodle 3.2 and Turnitin2	Vijendra Lal	2	Vijendra Lal Mon, Mar 25, 2019, 5:56 PM	Mon, Mar 25, 2019, 10:39 AM
Upgrade 3.5.4+ to 3.5.5+ gives database error	Alain Raap	10	Alain Raap Sun, Mar 24, 2019, 2:26 AM	Fri, Mar 22, 2019, 4:50 PM
BigBlueButton uses HTML5 Client on Chrome	Tuan Mai Chung	1	Jon Bolton Sun, Mar 24, 2019, 12:21 AM	Sat, Mar 23, 2019, 10:27 PM
Error: Database connection failed	Nikos Papageorgiou	2	Visvanath Ratnaweera Sat, Mar 23, 2019, 10:05 AM	Tue, Mar 19, 2019, 4:13 PM
Unable to display User profile page after upgradtion	Madhukar Reddy	1	Ken Task Sat, Mar 23, 2019, 7:27 AM	Sat, Mar 23, 2019, 2:13 AM
Moving Moodle site from shared hosting to VPS	Andre Nel	1	Rick Jerz Sat, Mar 23, 2019, 12:28 AM	Fri, Mar 22, 2019, 5:11 PM
Office 365 - Could not check reply URL	K J	0	K J Fri, Mar 22, 2019, 7:22 PM	Fri, Mar 22, 2019, 7:22 PM
upgrade from 3.1.15 to 3.5.4 throws "Invalid permissions detected when trying to create a directory" error	Benoît M	7	Benoît M Fri, Mar 22, 2019, 6:08 PM	Thu, Mar 21, 2019, 9:57 PM
Version Error after moveing the installation	Aaron R	1	Aaron R Fri, Mar 22, 2019, 6:07 PM	Fri, Mar 22, 2019, 5:00 PM
3.6.3+ (Build:20190315) Exception - Call to a member function get_formatted_name() on null	Douglas Musty	7	Ken Task Fri, Mar 22, 2019, 8:19 AM	Thu, Mar 21, 2019, 6:16 AM
Moodle 3.2.6 - Broke Moodle after installing Turnitin plugin	Mr. Algis Zyle	1	Howard Miller Thu, Mar 21, 2019, 12:00 AM	Wed, Mar 20, 2019, 11:53 PM
error setuping moodle	Pipo mk	4	rahul kumar Wed, Mar 20, 2019, 6:15 PM	Sun, Apr 15, 2018, 1:08 AM
This site can’t be reached after installed	Phú Văn	1	Howard Miller Wed, Mar 20, 2019, 5:23 PM	Wed, Mar 20, 2019, 4:39 PM
Installing Windows version of Moodle 3.6.3	Robert Dalgleish	3	Kevin Yin Wed, Mar 20, 2019, 3:41 PM	Fri, Mar 15, 2019, 9:16 PM
Multiple Moodle front-ends, single DB & single moodledata	Colin Santry	6	Howard Miller Tue, Mar 19, 2019, 7:22 PM	Fri, Mar 8, 2019, 7:25 PM
Upgrade to 3.6.3 stopped - module Assignment (solved)	Ludovic ORNON	0	Ludovic ORNON Tue, Mar 19, 2019, 7:20 PM	Tue, Mar 19, 2019, 7:20 PM
Server Checks while installing 3.6.2+ Build: 20190222	Ram V	2	Ram V Tue, Mar 19, 2019, 1:46 PM	Fri, Mar 1, 2019, 5:13 PM
Apache Web Server crashed when http://localhost/moodle/index.php is accessed	Ram V	6	Ram V Tue, Mar 19, 2019, 1:45 PM	Sat, Mar 2, 2019, 4:48 PM
Able to login to admin link but getting blank page after entering details and click save	Ram V	4	Ram V Tue, Mar 19, 2019, 1:40 PM	Tue, Mar 12, 2019, 4:19 PM
PHP / database error after restoring/migrating a Moodle backup 3.6.2	Christoph Seifarth	3	Ken Task Sat, Mar 16, 2019, 9:43 PM	Wed, Mar 13, 2019, 6:27 AM
Is there way to see/run a query to find non-enrolled users in mysql?	Katrina Belcher	7	Rick Jerz Sat, Mar 16, 2019, 1:01 AM	Wed, Mar 6, 2019, 12:41 AM
Broken cache/content	Phil T	0	Phil T Fri, Mar 15, 2019, 7:25 PM	Fri, Mar 15, 2019, 7:25 PM
Moodle Updradation from 3.3.2 to 3.6.1, Jquery issue 'TypeError: $.LoadingOverlay is not a function'	Abdul Ghaffar	1	Abdul Ghaffar Fri, Mar 15, 2019, 2:51 PM	Thu, Mar 14, 2019, 11:19 PM
git refuses me	Bente Olsen	4	Ken Task Thu, Mar 14, 2019, 8:07 PM	Wed, Mar 13, 2019, 12:43 AM
Problems upgrading from 3.5.2 to 3.6.1	Paul Roberts	12	Ken Task Thu, Mar 14, 2019, 4:41 AM	Wed, Dec 12, 2018, 5:18 AM
Cannot access settings for OpenID auth	Bradford Moore	0	Bradford Moore Wed, Mar 13, 2019, 11:19 PM	Wed, Mar 13, 2019, 11:19 PM
upgradekey not working	Mt My	0	Mt My Wed, Mar 13, 2019, 6:05 PM	Wed, Mar 13, 2019, 6:05 PM
Scheduled Tasks do not present with "Run Now"	Tom Dennis	6	Raymond Reid Wed, Mar 13, 2019, 5:27 PM	Tue, Dec 4, 2018, 7:24 AM
Course completion	Andre Nel	4	Andre Nel Wed, Mar 13, 2019, 3:19 PM	Tue, Mar 12, 2019, 5:06 PM
New Installation Problem(s)	J Anderson	4	J Anderson Wed, Mar 13, 2019, 4:58 AM	Tue, Mar 12, 2019, 4:48 AM
where is the info about the technical server of my moodle ?	pierre REMY	2	Emma Richardson Tue, Mar 12, 2019, 8:03 PM	Tue, Mar 12, 2019, 3:40 PM
php and database file	Russell Thomson	4	Russell Thomson Tue, Mar 12, 2019, 7:57 PM	Mon, Feb 25, 2019, 6:38 PM
I can update users, but I can't install them.	Bilal Şentürk	1	Jon Bolton Tue, Mar 12, 2019, 5:16 PM	Mon, Mar 11, 2019, 6:44 PM
Stuck in update cycle	Eric vanBok	3	Emma Richardson Mon, Mar 11, 2019, 11:32 PM	Mon, Mar 11, 2019, 8:33 PM
Trimming huge database/AWS import issues	Emma Richardson	10	Ken Task Mon, Mar 11, 2019, 2:39 AM	Sun, Mar 10, 2019, 8:16 PM
My system is too slow	Issa Mchongoma	2	Usman Asar Mon, Mar 11, 2019, 2:01 AM	Fri, Mar 8, 2019, 6:41 PM
Help Installing	klaus fettig	1	Leon Stringer Sat, Mar 9, 2019, 10:19 PM	Sun, Mar 3, 2019, 8:48 AM
Moodle vulnerability	sundarapandian madhvan	3	Jon Bolton Sat, Mar 9, 2019, 7:02 PM	Fri, Mar 8, 2019, 4:49 PM
save/restore	joel Green	3	joel Green Sat, Mar 9, 2019, 1:29 AM	Fri, Mar 8, 2019, 2:04 AM
Must Load Apache Modules to Support Moodle v3.5	Calvin Bu	6	Alain Raap Fri, Mar 8, 2019, 11:14 PM	Fri, Mar 8, 2019, 2:34 AM
problem upgrading utf8	joel Green	3	joel Green Fri, Mar 8, 2019, 3:54 PM	Fri, Mar 8, 2019, 1:03 AM
After update Moodle 3.62 Course Overview-block is still "the old model" (not working)?	Antti Peltonen	0	Antti Peltonen Thu, Mar 7, 2019, 8:54 PM	Thu, Mar 7, 2019, 8:54 PM
Multiple Moodle intances and same database and moodledata	Hoang Nguyen	3	Ken Task Thu, Mar 7, 2019, 7:53 AM	Wed, Mar 6, 2019, 9:45 AM
Modifying Existing Plugin	Jesse Schnuckle	0	Jesse Schnuckle Thu, Mar 7, 2019, 1:44 AM	Thu, Mar 7, 2019, 1:44 AM
3.6.1 json error	Ken Krige	2	Dan Bartlett Wed, Mar 6, 2019, 5:41 PM	Sun, Feb 10, 2019, 3:01 PM
Moodle requires the iconv PHP extension. Please install or enable the iconv extension.	paul zhou	1	Jon Bolton Wed, Mar 6, 2019, 5:02 PM	Tue, Mar 5, 2019, 4:01 PM
config table does not contain version	murugan m	5	Ken Task Tue, Mar 5, 2019, 8:36 PM	Sun, Mar 3, 2019, 7:54 PM
[Upgrade 3.5->3.6] Stored file problem (SOLVED)	Richard van Iwaarden	0	Richard van Iwaarden Tue, Mar 5, 2019, 5:38 PM	Tue, Mar 5, 2019, 5:38 PM
Cannot login after moving site to new server	Wes Sykes	2	Ken Task Tue, Mar 5, 2019, 8:09 AM	Mon, Mar 4, 2019, 4:50 PM
can i backup a course from a server and restore it on another server ?	pierre REMY	3	Ken Task Tue, Mar 5, 2019, 1:32 AM	Mon, Mar 4, 2019, 8:15 PM

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