Installing and upgrading help

Got a problem installing, upgrading or migrating your Moodle site?

Documentation: Installing Moodle, Installation FAQ, Upgrading and Upgrading FAQ
Forum moderator: Howard Miller

Before starting a new discussion topic, please check the Installation FAQ and Upgrading FAQ and try a forum search.

Remember to include in your post which version of Moodle (e.g. 3.8.2) you are using!

(You can find your Moodle version via Settings > Site administration > Notifications.)

Also provide as much relevant background information as you can about the versions and configuration of your server OS, PHP and browser.

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List of discussions. Showing 100 of 18711 discussions
Discussion	Started by	Last post	Replies
Moodle navigation stop working	Wei Miao 5 Mar 2021	Wei Miao 5 Mar 2021	0
Stuck on Plugins check	Timothy Linn 5 Mar 2021	Timothy Linn 5 Mar 2021	0
Fix MANY REDIRECTS problem, after update	WADHWA WADHWA 4 Mar 2021	Leon Stringer 5 Mar 2021	1
Moodle Upgrade Issue ubuntu local machine, from 3.5 to 3.10	dinesh n.poojary 2 Mar 2021	Visvanath Ratnaweera 5 Mar 2021	7
Forbidden You don't have permission to access this resource. Additionally, a 403 Forbidden error...	Mawuli Gatro 3 Mar 2021	Mawuli Gatro 5 Mar 2021	2
Fatal error:$CFG->dataroot is not configured properly, directory does not exist or is not ...	Gregor Suttie 4 Mar 2021	Gregor Suttie 4 Mar 2021	0
Error cache/Invalid cache configuration file	Institut Carrefour Indonesia 20 Feb 2021	Leon Stringer 4 Mar 2021	3
Moodle slow when accessing "administration" menu	Jorge Bastos 26 Feb 2021	Leon Stringer 4 Mar 2021	6
Messages 'Cannot find session record x for user x, creating new session.'	Alain Raap 4 Mar 2021	Alain Raap 4 Mar 2021	2
Apache dropping connection after installing Moodle 3.10.1+	Jason Hollowell 4 Mar 2021	Jason Hollowell 4 Mar 2021	1
Bold text in plugins	Richard Charron 27 Feb 2021	Leon Stringer 4 Mar 2021	6
Moodle 4 requirements	Miguel Fabo 3 Mar 2021	Miguel Fabo 4 Mar 2021	2
Moodle hangs on Install After Server Checks	Ian Stuart 2 Mar 2021	Ian Stuart 4 Mar 2021	5
Backup of settings	Björn G 23 Feb 2021	Björn G 3 Mar 2021	2
Moodle database	Teresa Fryer 3 Mar 2021	Visvanath Ratnaweera 3 Mar 2021	2
Trying to add activities or resources fails	WEBUDVIKLER CMK 23 Feb 2021	WEBUDVIKLER CMK 2 Mar 2021	4
files from legacy moodle versions	Oliver Bay 2 Mar 2021	Oliver Bay 2 Mar 2021	2
SCORM content, slash arguments/PATH_INFO and 1and1 IONOS hosting	Joshua Lewis-Handley 15 Jun 2020	Oliver Bay 2 Mar 2021	4
Error reading from database Moodle 3.5 when install	Gokulan N 20 Aug 2018	Paul Flanders 2 Mar 2021	23
Problem with SMTP	Alejandro González 27 Aug 2020	Neeraj Sati 1 Mar 2021	6
Adaptable Theme Navigation Dropdown not working after upgrade	Deon Visser 1 Mar 2021	Deon Visser 1 Mar 2021	2
Plugins Installation problem	Raphael Muonga 15 Feb 2021	Marina Dibrova 1 Mar 2021	3
Zoom Integration in Moodle - For More than one teacher	Ravi Rawat 22 May 2020	Eno Otuokon 1 Mar 2021	16
Upgrading 3.8 to 3.9 - topics format courses corrupted into single activity format	Martin Greenaway 11 Feb 2021	Martin Greenaway 1 Mar 2021	9
Page turns blank when I click on "Turn editing on" button	Madelyne de Bruin 4 Sep 2020	Sikander Nawaz 1 Mar 2021	2
Upgrading Moodle from 3.4 to 3.5 External services error	Karishma Tiwari 28 Feb 2021	Karishma Tiwari 1 Mar 2021	6
Site Administration tabs not working	Kevin Simpson 28 Feb 2021	Leon Stringer 28 Feb 2021	1
Upgrade to 3.9.4, error finalising course	Jorge Bastos 27 Feb 2021	Jorge Bastos 28 Feb 2021	2
Upgrading from 3.5 to 3.9 Hangs and error	Karishma Tiwari 26 Feb 2021	Karishma Tiwari 27 Feb 2021	11
I request help installing MOODLE 3.7.9 on pc	MIGUEL ROJAS 27 Feb 2021	MIGUEL ROJAS 27 Feb 2021	3
Moodle upgrade 3.5-->3.9 database connection error	Kapila Jayasinghe 25 Feb 2021	Alain Raap 27 Feb 2021	5
Installing Moodle for First Time got this error	Ogas on top 26 Feb 2021	Ogas on top 27 Feb 2021	6
database error when migrating from Windows to Linux	Stefano Modafferi 24 Feb 2021	Stefano Modafferi 27 Feb 2021	5
Moodle support of MSSQL 2019	Roman Markin 4 Feb 2021	Matt T 25 Feb 2021	17
Migration to Moodle 3.9	Alain Raap 25 Feb 2021	Alain Raap 25 Feb 2021	0
upgrade Moodle from 3.9.1 to 3.10.1.	flying 2021 23 Feb 2021	Rick Jerz 25 Feb 2021	6
Weeks not rendering correctly (overlapping eachother) when adding more	Alejandro Morales 17 Feb 2021	Alejandro Morales 25 Feb 2021	2
moodle install window appears when site restoring	Cham Pereira 24 Feb 2021	Cham Pereira 24 Feb 2021	3
ERROR: Can't find data record in database table course_categories.	Francesco Viali 1 Feb 2021	Tim Widdup 24 Feb 2021	3
mysql_collation.php GeneralExceptionError XAMPP module	Jeff Cold 24 Feb 2021	Rick Jerz 24 Feb 2021	1
404 error on installation in cpanel	Eko Ridho Addzanu 23 Feb 2021	Rick Jerz 24 Feb 2021	2
Yet Another Moodle Install Guide	Matt T 12 Feb 2021	James Steerpike 23 Feb 2021	38
Where to put installation guides / are they still relevant?	Gareth J Barnard 23 Feb 2021	Gareth J Barnard 23 Feb 2021	0
new error in longstanding moodle course	Peter Shore 22 Feb 2021	Leon Stringer 23 Feb 2021	5
Adding PHPmyadmin post install	Tesla Trilogy 22 Feb 2021	Howard Miller 22 Feb 2021	3
Deleting blocks while installing a Plug-In?	Linus Bahun 22 Feb 2021	Leon Stringer 22 Feb 2021	1
Recent 3.10.1 Update Prevents Image Upload	Paul Williams 20 Feb 2021	Paul Williams 21 Feb 2021	6
error/An error occurred whilst communicating with the server	Marc Mathys 19 Feb 2021	Marc Mathys 21 Feb 2021	8
Administration links does not work!	usy use 11 Feb 2021	Leon Stringer 20 Feb 2021	12
Office365 Mail Server blocking Moodle mail - Alternative?	Dennis Fulton 13 Feb 2021	Visvanath Ratnaweera 20 Feb 2021	5
Installing and Upgrading Moodle on VPS using cPanel Videos	Rick Jerz 28 Apr 2020	Rick Jerz 19 Feb 2021	28
Coding error detected, it must be fixed by a programmer: Failed to unserialise data from file. ...	Mogana Logan 26 Jan 2021	Megan Thoresson 19 Feb 2021	3
utf8mb4 and japanese characters	Kevin McCarthy 19 Feb 2021	Leon Stringer 19 Feb 2021	4
PHP fatal error with cron.php	Arno Lambert 18 Feb 2021	Arno Lambert 19 Feb 2021	2
Help with data retrieval	Tesla Trilogy 16 Feb 2021	Chloe Nash 18 Feb 2021	10
Exception - syntax error, unexpected '<', expecting end of file	Neuroscience Institute For Business 18 Feb 2021	Howard Miller 18 Feb 2021	1
Issue - "This site is not available currently."	Janardhan Gamidi 11 Mar 2020	Leon Stringer 17 Feb 2021	7
Moodle 3.8 Installation Error for PHP has not been properly configured with the MySQLi extension	Ketan Deore 15 Apr 2020	Mohamed Shariff 17 Feb 2021	6
locked out of Site Admin after plugin installation	Tania Minehan 16 Feb 2021	Ken Task 17 Feb 2021	3
Error code: dmlreadexception	Josefina Osán 16 Feb 2021	Leon Stringer 16 Feb 2021	2
course backup: Unknown column 'h.completionpass' in 'field list'	Josefina Osán 10 Feb 2021	Josefina Osán 16 Feb 2021	2
Help with Installation of MOODLE 3.10.1+ in vestacp server with ubuntu 18.04 php 7.2	Bladimir Sampayo 15 Feb 2021	Rick Jerz 16 Feb 2021	6
Unexpected end of JSON input after migrating/upgrading	Kalle Isotalus 12 Feb 2020	Josefina Osán 15 Feb 2021	28
/preferences, 404 not found	admin blueberrybeetle 11 Feb 2021	Leon Stringer 14 Feb 2021	6
Migration to Dissimilar Versions	David Turner 13 Feb 2021	David Turner 13 Feb 2021	4
Audio files not loading properly	Scott Grant 10 Feb 2021	John Provasnik 13 Feb 2021	1
Student At Risk Email Has a Link to Report at 127.0.0.1:80	Edward Santee 9 Jan 2020	Matías Croce 13 Feb 2021	12
Uninstall a pluggin from ftp	Carlos Cadabeira 12 Feb 2021	Carlos Cadabeira 13 Feb 2021	2
CentOS 7 vs CentOS 8	Bruce Musinguzi 10 Oct 2020	Matteo Scaramuccia 13 Feb 2021	1
Moodle unattended upgrades inside docker	Juan Daniel Burró Aláez 6 May 2020	Shane Hughes 12 Feb 2021	8
Unexpected end of JSON input SyntaxError: Unexpected end of JSON input	Anze Pratnemer 10 Feb 2021	Anze Pratnemer 12 Feb 2021	4
Coding error detected, it must be fixed by a programmer: Invalid property requested, or the ...	Satvir Singh 12 Feb 2021	Leon Stringer 12 Feb 2021	1
Database errors - help with reinstall	L N 9 Feb 2021	Leon Stringer 11 Feb 2021	7
No Response on Tab items and most of the links	S Sum 9 Feb 2021	Matt T 11 Feb 2021	11
Deleted Users Restoration	Suheel Athamneh 10 Feb 2021	David Heuring 11 Feb 2021	10
Migration from Windows to Linux	David Turner 11 Feb 2021	Matt T 11 Feb 2021	3
Recommend an email server for Ubuntu VPS	cyber sec 8 Feb 2021	Matt T 11 Feb 2021	6
Moodle upgrade not using prefix	Michael Miller 10 Feb 2021	Leon Stringer 10 Feb 2021	3
Project template for installing Moodle as a git submodule and all add-ons (plugins) as composer ...	Федор Симаков 10 Feb 2021	Howard Miller 10 Feb 2021	1
Coding error detected, it must be fixed by a programmer: Invalid property requested, or the ...	Satvir Singh 10 Feb 2021	Leon Stringer 10 Feb 2021	4
Upgrading database on AWS ec2	Kieran Briggs 8 Jan 2021	Kieran Briggs 10 Feb 2021	2
recomended upgrade path	admin blueberrybeetle 8 Feb 2021	admin blueberrybeetle 10 Feb 2021	4
Course page timeout for administrators	Michael Richardson 9 Feb 2021	Michael Richardson 10 Feb 2021	3
Cron error post 3.10 upgrade	Andrea Lenarduzzi 9 Feb 2021	Andrea Lenarduzzi 9 Feb 2021	0
Current release information page Server checks blank or empty	Seri Oshima 8 Feb 2021	Howard Miller 9 Feb 2021	6
[3.10.1] Problems with Webex Meeting, BigBlueButton, Zoom plugins installation	Neo Z. 6 Feb 2021	Neo Z. 8 Feb 2021	2
Filemanager.js error	Catherine Devlin 8 Feb 2021	Howard Miller 8 Feb 2021	1
I can't progress through the installation screens	Paul Winters 7 Nov 2018	Kamya Simon Peter 8 Feb 2021	24
Not getting forum e-mail notifications	Juan Becette 24 Jan 2021	Yashica Awaru 7 Feb 2021	3
Installing Modules twice	Frank Bär 4 Feb 2021	Frank Bär 7 Feb 2021	3
cfg.php getting list of components/ config variables	r chan 5 Feb 2021	Ken Task 6 Feb 2021	4
error/An error occurred whilst communicating with the server	Jabez Samson 3 Feb 2021	Matt T 5 Feb 2021	6
Customizing the footer block color, font color, and font size	ahmad my 19 Dec 2020	Matt T 5 Feb 2021	2
3.10.1+ (Build: 20210130 ) Issue with Site Administration Links and Admin Password	r chan 3 Feb 2021	r chan 4 Feb 2021	13
CRON ESSENTIALS - RECYCLE BIN	Tim F 20 Jan 2021	Howard Miller 4 Feb 2021	6
Upgrading Bootstrap version	madhura railkar 3 Feb 2021	madhura railkar 4 Feb 2021	6
Error DDL sql execution error (mod_h5pactivity)	Benjamin Waller 21 Jun 2020	Manfred Steger 3 Feb 2021	32
Failed to unserialise data from file. Either failed to read, or failed to write.	Klaus Steitz 28 Jan 2021	Howard Miller 2 Feb 2021	11
moodle 3.10 installation problem	ภาณุพงศ์ ปรึกษา 28 Jan 2021	ภาณุพงศ์ ปรึกษา 2 Feb 2021	28
[3.10.1] Add an activity or resource link on page edit isn't responding	Tom Goren-Bar 1 Feb 2021	Tom Goren-Bar 2 Feb 2021	7

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