Installing and upgrading help

Got a problem installing, upgrading or migrating your Moodle site?

Documentation: Installing Moodle, Installation FAQ, Upgrading and Upgrading FAQ
Forum moderator: Howard Miller

Before starting a new discussion topic, please check the Installation FAQ and Upgrading FAQ and try a forum search.

Remember to include in your post which version of Moodle (e.g. 3.8.2) you are using!

(You can find your Moodle version via Settings > Site administration > Notifications.)

Also provide as much relevant background information as you can about the versions and configuration of your server OS, PHP and browser.

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List of discussions. Showing 100 of 18430 discussions
Discussion	Started by	Last post	Replies
I can't progress through the installation screens	Paul Winters 7 Nov 2018	Lukmannul Hakim Firdaus 23 Oct 2020	22
Setting up local Moodle server with existing database in Windows	Nick Reis 17 Oct 2020	Rick Jerz 23 Oct 2020	5
Hosting moodle on Website	Emily Smith 22 Oct 2020	Rick Jerz 23 Oct 2020	1
Moodle Installation	Pablo Juanes 7 Aug 2019	F Grimps 22 Oct 2020	5
bootstrapbase	Syed Ali 22 Oct 2020	Ken Task 22 Oct 2020	3
Moodle is preventing me in installing a plugin. Is it a safety issue?	Siviwe Matho 22 Oct 2020	Emma Richardson 22 Oct 2020	1
Moodle AWS mysql	Shak A 22 Oct 2020	Shak A 22 Oct 2020	0
/var/www/moodle as 'root' or 'www-data'?	Gareth J Barnard 17 Oct 2020	Gareth J Barnard 22 Oct 2020	8
error/generalexceptionmessage after update to 3.8.0-0136	Arjan van Aken 21 Oct 2020	Arjan van Aken 21 Oct 2020	0
JSON.parse: unexpected character at line 1 column 1 of the JSON data	Josef Kovar 20 Oct 2020	Josef Kovar 20 Oct 2020	0
Problem assigning manager group via LDAP, LDAP login against AD works.	Daniel Steuer 19 Oct 2020	Daniel Steuer 20 Oct 2020	2
Invalid course module ID	Heleni Lindsell 16 Oct 2020	James Hamilton 20 Oct 2020	5
Problems with update to Maria DB 10.5.6 and Moodle 3.1	Nicolás Gómez 20 Oct 2020	Nicolás Gómez 20 Oct 2020	0
The server requested authentication method unknown to the client [caching_sha2_password]	Hui Jillain 19 Oct 2020	Hui Jillain 19 Oct 2020	0
configuration of server to host 2000 concurrent users	Kamal Parkash 12 Oct 2020	Visvanath Ratnaweera 19 Oct 2020	3
Changed Site to SSL and email fails. Moodle 3.8.1+	Dave Emsley 12 Oct 2020	Visvanath Ratnaweera 19 Oct 2020	3
Can't turn on editing mode (topic course) after upgrading to moodle 3.9	João Vaz 18 Jun 2020	ali moos 17 Oct 2020	18
Blank page during moodle installation on xampp platform (for windows)	Marian Tanase 16 Oct 2020	Marian Tanase 17 Oct 2020	3
Error after installing plugin	Siyabonga Gwala 6 Oct 2020	James Hamilton 17 Oct 2020	1
Memory usage XX% 0 - theme isn't loading	James Hamilton 21 Sep 2020	James Hamilton 17 Oct 2020	3
events_trigger_legacy() has been deprecated along with all Events 1 API in favour of Events 2 API.	Syed Ali 14 Oct 2020	Howard Miller 16 Oct 2020	2
Icons and videos are broken after migrating Moodle to a new server.	Ярослав Яковенко 11 Oct 2020	Visvanath Ratnaweera 15 Oct 2020	9
Moodle Messages problem after upgrading to 3.9	Florian Bachofner-Mayr 15 Oct 2020	Florian Bachofner-Mayr 15 Oct 2020	0
Error after Install and Configure Moodle (Moodle Not running)	Steve Henry 13 Oct 2020	Steve Henry 14 Oct 2020	3
Can not read file, either file does not exist or there are permission problems error	antonio ortega 14 Oct 2020	Luis de Vasconcelos 14 Oct 2020	4
need help in moodle configuration	ahmed shaheen 12 Oct 2020	Luis de Vasconcelos 14 Oct 2020	3
Use of subplugins.php has been deprecated.	Syed Ali 14 Oct 2020	Ken Task 14 Oct 2020	1
Topics bulk upload with date and time	Atsbha Mebrahtu 9 Oct 2020	Luis de Vasconcelos 13 Oct 2020	1
Delete multiple users by CSV with only their emails	Bit9Labs LLC 7 Oct 2020	Luis de Vasconcelos 13 Oct 2020	2
Request help on how to create customized Transcript	System Administrator 7 Oct 2020	Rick Jerz 12 Oct 2020	5
Can't find data record in database.	Heleni Lindsell 12 Oct 2020	Heleni Lindsell 12 Oct 2020	0
Install moodle 3.9 on ubuntu 20.0.4 get error while using mysql GRANT command	Thein Maung 12 Oct 2020	Ken Task 12 Oct 2020	1
After migration images link not working	Angelos Kinas 9 Oct 2020	Angelos Kinas 12 Oct 2020	7
Uninstall plugins via CLI	Ben Kahn 10 Aug 2019	Steve Howes 11 Oct 2020	19
3.9.2+ fresh install - installation session start failure, "headers already sent" PHP error	John Schinnerer 8 Oct 2020	John Schinnerer 11 Oct 2020	14
Major update for moodle: ubuntu 18.04 to 20.04	Davide Longo 28 Sep 2020	Visvanath Ratnaweera 11 Oct 2020	6
CentOS 7 vs CentOS 8	Bruce Musinguzi 10 Oct 2020	Bruce Musinguzi 10 Oct 2020	0
unable to create password for admin - moodle 3.8.3+	joel morin 14 Jun 2020	Alexis Quezada 10 Oct 2020	15
Error while installing moodle 3.9	Deleted user 9 Oct 2020	Visvanath Ratnaweera 9 Oct 2020	1
Updating problem	Louie Angelo Villegas 28 Sep 2020	Louie Angelo Villegas 9 Oct 2020	12
Moodle Mobile slow after Moodle 3.9 upgrade	HZ NG 9 Oct 2020	HZ NG 9 Oct 2020	0
HELP!! Crash after PHP update.	Russ Ullrich 8 Oct 2020	Russ Ullrich 9 Oct 2020	9
Jumping from moodle 3.1 version to 3.9	Syed Ali 3 Oct 2020	Ken Task 9 Oct 2020	5
AWS EC2: Installation must be finished from the original IP address, sorry.	Michael Milette 15 Aug 2020	Jerry Taylor 8 Oct 2020	2
Fresh install 3.9.2+ gives "error communicating with server" after DB table creation	John Schinnerer 5 Oct 2020	John Schinnerer 8 Oct 2020	5
Moodle with Azure Application Proxy	David Garcia 8 Oct 2020	Leon Stringer 8 Oct 2020	1
No upgrade	UNI TAXI 7 Oct 2020	Ken Task 8 Oct 2020	3
Not seeing "Upload a file option" when creating a new resource	Jordi Romeu 6 Oct 2020	Beatriz Rojo 7 Oct 2020	5
i can not unistall OpenID Connection plugin (auth_oidc)	Ruperto Leal Ruperto 6 Oct 2020	Ruperto Leal Ruperto 7 Oct 2020	1
Exception - Call to undefined function gradingform_guide_get_fontawesome_icon_map() / Moodle ...	Key Learning Centre 23 Jul 2020	Komas Dev 7 Oct 2020	4
Invalid component used in plugin/component callback():quiz access safebrowser	Yazmin Hernández 30 Aug 2020	Dmitri Seron 7 Oct 2020	10
my.cnf for just one MySQL database not entire SQL Server	Mat Connolley 6 Oct 2020	Ken Task 6 Oct 2020	7
Getting ERROR: Incorrect Number of query parameters. Expected 2, got 0. after migration.	Mudabbir S 3 Oct 2020	Mudabbir S 6 Oct 2020	2
Problem with H5P slideshow powerpoint	Kevin Baglieri 5 Oct 2020	Kevin Baglieri 5 Oct 2020	2
Having problems to use the app	Patricia Mendez Lara 5 Oct 2020	Patricia Mendez Lara 5 Oct 2020	0
Upgrading from Moodle 3.5 to 3.9.1 hangs on message_popup	S. Ba. 10 Sep 2020	Mikhail Golenkov 5 Oct 2020	1
Problem with updating M3.9.1 to M3.9.2	Esli Verheggen 20 Sep 2020	Esli Verheggen 4 Oct 2020	5
How can I access my local moodle via the internet?	Xristof Xaral 1 Oct 2020	James Steerpike 4 Oct 2020	3
Moodle works on LAN, but not WAN	Jeff Cold 29 Sep 2020	Visvanath Ratnaweera 3 Oct 2020	13
Can't find data record in database	Heleni Lindsell 2 Oct 2020	Heleni Lindsell 2 Oct 2020	2
Recovering Upgrade Key	Mark B 2 Oct 2020	Ken Task 2 Oct 2020	6
change site url	Mohammad Nabil 2 Oct 2020	James Steerpike 2 Oct 2020	2
How does Moodle pass names to Adobe connect?	Shahram Mirkhani 1 Oct 2020	Shahram Mirkhani 1 Oct 2020	0
LDAP sync error after update to 3.9.2	Tran Minh Van 1 Oct 2020	Tran Minh Van 1 Oct 2020	0
Updating Question	Michael Knichel 28 Sep 2020	Ken Task 1 Oct 2020	16
Upgrading from 1.9.19	Josh OS 29 Sep 2020	Josh OS 30 Sep 2020	10
Error for Cron job: "Error in argument 1, char 3: option not found "	Mohammad Nabil 29 Sep 2020	Ken Task 30 Sep 2020	6
Password reset request error	Paulo Chakour 29 Sep 2020	Paulo Chakour 29 Sep 2020	0
Exception Class 'core_competency\competency' not found	Sylvain Houmeau 25 Sep 2020	Sylvain Houmeau 29 Sep 2020	1
restauring a moodle 3.2	Malik Koné 20 Sep 2020	Malik Koné 29 Sep 2020	8
how to get the exact version of moodle from moodledata or a db dump?	Malik Koné 28 Sep 2020	Malik Koné 29 Sep 2020	3
using moodle-dockers to do a onetime restor of moodle 3.2	Malik Koné 28 Sep 2020	Malik Koné 29 Sep 2020	2
Upgrading Moodle and Stack/Maxima	Andrew Stevenson 24 Sep 2020	Andrew Stevenson 28 Sep 2020	4
"Install this update" button not visible in plugin overview in Moodle 3.9	Dennis Felix 11 Sep 2020	Dennis Felix 28 Sep 2020	2
Exception - Call to undefined method license_manager::get_active_licenses_as_array()	James Alborough 6 Jul 2020	Moodle Developer 28 Sep 2020	13
Vps vs dedicated server	Mohammad Nabil 27 Sep 2020	Visvanath Ratnaweera 28 Sep 2020	13
Managing Moodle Test & Prod Environments	Antoine DAMAGEUX 21 Sep 2020	Malik Koné 28 Sep 2020	1
Lost 3.5.7+ install codes	Davide Longo 27 Sep 2020	Davide Longo 28 Sep 2020	2
Data base corrupted after installation of plugin - Please help!	Burkhard Wilmers 26 Sep 2020	Burkhard Wilmers 27 Sep 2020	4
Upgrade to Moodle 3.9.2 specifying data server ports.	Richard Jones 27 Sep 2020	Richard Jones 27 Sep 2020	4
Move some files from one dir to another periodically.	Gokhan Boranalp 27 Sep 2020	Gokhan Boranalp 27 Sep 2020	0
Moodle with Azure Application Proxy	David Garcia Riera 25 Sep 2020	Leon Stringer 26 Sep 2020	1
Can't install Moodle on a Raspberry Pi server	Joan Abad 24 Sep 2020	Visvanath Ratnaweera 25 Sep 2020	10
Stuck on login/index.php page after upgrading	Kate Rhodes 25 Sep 2020	Ken Task 25 Sep 2020	6
Access Token for Wordpress Edwiser Bridge Plugin	Josh Mills 11 Aug 2020	Rui Hu 25 Sep 2020	1
error using forums in moodle 3.8.3	Lou Taris 17 Jul 2020	Lou Taris 24 Sep 2020	5
Width 100%	Kurban Rakhmanov 23 Sep 2020	Emma Richardson 24 Sep 2020	1
Error after rolling back an snapshot	Levon Muradyan 23 Sep 2020	Ken Task 23 Sep 2020	1
Moodle Cron on Linux	Stephen Bourget 5 Sep 2020	Matteo Scaramuccia 23 Sep 2020	18
Moodle install over LiteSpeed Server	Sachin Jung Karki 21 Sep 2020	Ken Task 23 Sep 2020	6
Upgrade to 3.9 from 3.5	Ken Lacey 23 Sep 2020	Ken Lacey 23 Sep 2020	3
New Installation with Remote MySql Database: Error: Database connection failed	REYNALDO LOPEZ 23 Sep 2020	Visvanath Ratnaweera 23 Sep 2020	7
Answer to theme plugin installation problem on Ubuntu with Apache	Janusz Jabłonowski 22 Sep 2020	Janusz Jabłonowski 22 Sep 2020	0
Migration and update shared hosting> vps 3.8>3.9	Yann Vautrin 22 Sep 2020	Yann Vautrin 22 Sep 2020	0
Moodle 3.9.2 migration error	eric yullu 20 Sep 2020	Leon Stringer 21 Sep 2020	2
Any recommendations for a managed VPS hosting provider	Pete Jones 29 Jan 2020	Luz Rodriguez 21 Sep 2020	39
gnomio account cannot be reach today	Junjon Santuyo 19 Sep 2020	Mary Cooch 19 Sep 2020	1
media not playing after upgrading to moodle3.9	Christian Kanteng 20 Aug 2020	Ken Task 19 Sep 2020	2
MAMP, Apache couldn't be started. Please check your MAMP installation and configuration	Jose Carlos Tang 25 Apr 2020	Rick Jerz 19 Sep 2020	6
mod_quiz\task\update_overdue_attempts	facsete faculdade 19 Sep 2020	facsete faculdade 19 Sep 2020	0

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