Lounge

Hello all,

We have an immediate job opening at Horizon Wimba for a Client Success
Manager.  If you or someone you know may be interested, please read below. 

Best Regards,
Jennifer Kim
VP, Client Services

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Horizon Wimba Client Success Manager

Horizon Wimba develops collaboration software for schools and universities who use the Internet to enhance education.  You can learn more about our solutions on our website: http://www.horizonwimba.com.

We are headquartered in New York, with offices in Georgia, France and the United Kingdom.  Some employees also work remotely from other regions of the world.  We have experienced strong growth over several years, and expect to continue growing quickly.  

We care about the success of our clients and believe in the importance of building strong client relationships.  We are hiring Client Success Managers to help our clients succeed with our eLearning software applications.  You would be working in a fast-paced environment with smart and friendly co-workers, who are passionate about their work.  

You would directly manage clients by providing implementation assistance, answering follow-up questions about our software, promoting adoption, and ensuring issues are addressed to their satisfaction.  Ideal candidates should have experience managing customer relationships, implementing eLearning solutions, or providing technical training.

Attributes you posses:
* You learn new software quickly and enjoy using software applications.  You have technical aptitude.
* You speak and write very professionally.  
* You enjoy helping others, with courtesy and respect.
* You’re patient and have a positive attitude.  These traits help you overcome obstacles and provide excellent service to others.
* You enjoy developing relationships with customers.
* You’re extremely organized with great attention to detail.
* You’re proactive.  You offer helpful suggestions and solutions to your clients and to your company.
* You convey confidence, yet are eager to always improve and learn.

Ideal candidates also possess the following:
* You have interest/experience with eLearning technology or pedagogy.
* You have direct working experience at a college or university.
* You are familiar with technologies such as Moodle, Blackboard, WebCT, Angel, or other software applications used by educational institutions.

We welcome candidates with 3-5+ years experience in:
* Customer relationship management (technology field)
* Customer service (with assigned accounts, not general service)
* Implementing academic technologies
* Training users on software applications

This is a full-time position in Midtown Manhattan, NYC.  We will also consider exceptional candidates who are available to work remotely, full-time.  Horizon Wimba is an equal opportunity employer, and offers competitive salaries, comprehensive benefits, and a fun work environment.

If this position matches your qualifications and interests, please send a cover letter and resume to recruiting@horizonwimba.com.