While performing a lot of reading, and consulting, and optimizing, flushing the db, planning and almost upgrading to 1.5.3, and 1.6, planning, downloading and almost switching to postgresql, downloading and learning about LAMP, XAMPP, WIMP etc (also got another host in the mean time), and basically learning a lot about stuff that I really never hoped to care about, I also started to observe the following:
Everytime I would get the Service Temporarily Unavailable, I noticed the following performance lags as well:
- the hosts ftp service would be slow, around .5kbps to 1.5kbps
- the hosts cpanel would be crawling
- an empty, fresh moodle install would also give the same message
- , and recently I tried a simple html file (a friend suggested I try) with a few lines of text only, would also give the Server Temporarily Unavailable message
I have informed the host, and they keep suggesting that I upgrade to a VPS account. Is this acceptable service?
My initial goal was to create a healthy relationship with the host so that as the site grew I would stick with them, getting more capable services. Therefore, I have been very polite and professional with them, and have informed them on a timely basis without making it personal. They seem to be ignoring my emotional intelligence, probably taking it for ignorance or stupidity, repeatedly stating that I should upgrade to VPS.
I feel cheated, because they immediately opened an abuse ticket. I feel drained because I have done everything in my power (sleepless nights, lots of coffee, and even disabling my marketing campaign to reduce traffic to negligible, as more than 50% of the people coming to the site were getting the unavailable error according to awstats) to make sure that my moodle install was not at fault and now with the evidence that even a simple html file gives the same message, I feel even more betrayed.
Rest assured, I am not going to be renewing my contract with them, but in the mean time, I am stuck with a host that refuses to admit that their servers are so overloaded, that they can't even serve an html file with a 8 lines of text.
What would you do?
drained, tired, and weary of 99.9% claims of uptime,