Is "365" a shared hosting company? You must understand that the helpers may not know the control interface of that particular company. Still, you could try by posting the link to the package here.
About upgrading, what is the current Moodle version? What is the target version? Read the upgrading documentations like https://docs.moodle.org/31/en/Upgrading (that /XX/ is the target version). May be you can translate it to the control interface of your provider.
About upgrading, what is the current Moodle version? What is the target version? Read the upgrading documentations like https://docs.moodle.org/31/en/Upgrading (that /XX/ is the target version). May be you can translate it to the control interface of your provider.