@Leon ... thanks!
@all ... so Softac is trying to fill the admin gap left by Moodle - ability to use a GUI interface to either update or upgrade a Moodle. A .0 of all previous releases of Moodle have had bugs, and, as expected, acquiring the most recent 'point' release ... like a 4.0.1 ... fixes.
Interesting that Softac asking for 'clarifications' and has outlined what they intend to do to fix issues. Mimics the original moodle docs on updating core code. Lofty goal to try and do 3rd party plugins in one swoop.
Now *if* the original poster in this thread didn't have any technical understanding/ability, he would have been 'stuck' ... all this time.
So, unfortunately, it's still a 'buyer beware' kinda thing. And whatever Softac does, isn't using the most efficient and less prone to human/programming errors which is git.
And still, the link for support in the Softac App points to moodle.org community to resolve issues ... when there should be 3 ... 1st with provider, 2nd to Softac ticket system, and lastly, these community forums.
'SoS', Ken