version.ph is missing for mod_bigbluebuttonbn

version.ph is missing for mod_bigbluebuttonbn

Tutoria Ead-mit -
Antal besvarelser: 1

Hello!

My students are having issues logging into Moodle App for mobile. We noticed the problem happening in Android and in Microsoft Store versions.

The first time my students reported me the problem was on Feb 16th.

I'm including some printscreens on the post so you can see when and how it happens. 


 

error msg for android

Moodle error for Microsoft Store

Bilag moodle-error-windows.png
Bilag WhatsApp Image 2022-02-22 at 11.10.37.jpeg
Gennemsnitsbedømmelse: -
I svar til Tutoria Ead

Re: version.ph is missing for mod_bigbluebuttonbn

Isabel Renedo-mit -
Moodle HQ-ip assinga Particularly helpful Moodlers-ip assinga
Hello

The error "version.php file missing for the component" indicates that that plugin is not correctly installed. 

If you are not a Site Administrator, you cannot reinstall that plugin. Please contact your site administrators so they can revise it. "Site Administrators" are the people who manages the Moodle at your school/university/company or learning organisation. 

Please, consider checking our curated help resources below or contacting a Moodle Partner for support:

Kind regards,

Isabel
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