Moodle in English: moodlecloud outage during recent weekends

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moodlecloud outage during recent weekends

by Shufeng Bai - Sunday, January 23, 2022, 2:13 AM

We have been experiencing moodlecloud outage consistently during the past three weekends. The start of the outage was:

8 AM Jan 22 Sat

8 AM Jan 15 Sun

8 AM Jan 15 Sat

8 AM Jan 08 Sat

I usually take 8-12 hours before moodelcoud was able to bring the site back online. Is anybody else having the same problem? From the timing, it is obvious there is something scheduled task doing the wrong thing. Hopefully, they can find the root cause and fix this soon.

Re: moodlecloud outage during recent weekends

by Kelly Howell - Sunday, January 23, 2022, 10:54 AM

Hi Shufeng,

We apologise for the inconvenience this has caused. As of 10:26am GMT+8 (today) our engineers have resolved the issue and are actively monitoring all sites, and continue to investigate the root cause.

We thank you for your patience. You can view updates to MoodleCloud Status at status.moodlecloud.com

Warm regards,

Kelly

Average of ratings:Useful (1)

Odp: moodlecloud outage during recent weekends

by Dominik WSM - Sunday, January 23, 2022, 3:36 PM

HI,

our site has also been out of service on weekends for some time. The website https://status.moodlecloud.com/ says that the problems are in the US region. However, we have a server in Europe - Ireland and we also have problems.

Sometimes a page just doesn't respond for no reason. However, most recently it happens when the quiz is opened for around 200 students.

An error appears:

Average of ratings: -

Re: Odp: moodlecloud outage during recent weekends

by Shufeng Bai - Sunday, January 23, 2022, 4:23 PM

Dominik,
I believe yoursituation is different. During our outage, the whole site is not accesiblle, it is blank, even without login page. Your problem is more like performence related. I have done some performence testing with moodlecloud and I found it can't support 200 people doing quiz the same time. You should not let them to start at the same time. I use to give student a week window, they can do it at any one hour period within that week. This way, I only have less than 10 people doing it at the same time.

Average of ratings: -

Odp: Re: Odp: moodlecloud outage during recent weekends

by Dominik WSM - Sunday, January 23, 2022, 5:19 PM

Thanks for the reply, Shufeng!
Last year, we ran a quiz for about 170 people at the same time and everything worked fine. In addition, during correspondence with the technical department, I asked about it (complete quiz etc.)) and received the following information:

"Hi Dominik,

There's no limit as to the amount of users using the platform at the same time. Our tech team is still investigating the root cause for this incidence, but we can assure you that this is not related to the amount of users within your platform at the time. [...]"

I believe they didn't lie to me and I hope it gets fixed soon. 😅

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