I am the LMS admin and can see that an instructor is assigned a "Teacher role." However, when I log in as the instructor, "no role" is what's shown. We use "Super Teacher" and "Non-editing Teacher". Since the Super Teacher role was missing, i assigned "Non-editing Teacher" as a short-term fix and it showed up. The "Super Teacher" role still isn't showing up. The instructor really should have Super Teacher access.
Would appreciate assistance in figuring out why the Super Teacher role isn't being applied or showing up.