Certificates not issuing after removal

Certificates not issuing after removal

by Dhushan Ramduth -
Number of replies: 2

Hi Mark,

We would like to ask for your assistance on an issue we have come across. There were some problems with certificates issued to students, these were removed by deleting the activity where the certificates were set to be issued from. We re-created the activity, manually gave the students grades and tried to get the certificates issued.

Unfortunately

 they do not seem be re-issuing automatically, is there perhaps some data in the database preventing this? We have been through all the tables pertaining to Custom Certificate and cannot see the large number of records that should be holding us back.


Regards

D

Average of ratings: -
In reply to Dhushan Ramduth

Re: Certificates not issuing after removal

by Mark Nelson -
Picture of Core developers Picture of Documentation writers Picture of Particularly helpful Moodlers Picture of Peer reviewers Picture of Plugin developers Picture of Testers
Hi Dhushan,

All issues are stored in the 'customcert_issues' table. You can trigger the issuing of this by setting it to email students and then triggering cron.

Thanks.
Average of ratings: Useful (1)
In reply to Mark Nelson

Re: Certificates not issuing after removal

by Dhushan Ramduth -
Thank you Mark,

This worked! Thanks for replying so quick.