In addition to what Giovanni says, realize that many folks are in different time zones, so it is not odd for your post to not have a response within six hours. Some folks are still sleeping.
I was not sure if you have a "MoodleCloud" installation or a Moodle installation on some other hosted system. In your post, I do see that you mention MoodleCloud. Yet, I am not aware of any "cloud support team." If you would like, you might want to clarify this whenever you post. You can't assume that everyone is reading every post.
I was not sure if you have a "MoodleCloud" installation or a Moodle installation on some other hosted system. In your post, I do see that you mention MoodleCloud. Yet, I am not aware of any "cloud support team." If you would like, you might want to clarify this whenever you post. You can't assume that everyone is reading every post.