Is it very large? If it is, it may just take a long time to load. What did you publish it in? Captivate allows you to determine at what point a module starts displaying--if you put in 100% you wait until everything loads...but you can also say 50% and it load and works faster. You might also look at server stuff. It could be it needs some tuning (I have no advice for this...).
Thank you for your help!
We have tried several package sizes from different SCORM tools and it is still not working.
Even though we have tried on a different server that we didn't perform any changes on it and still SCORM giving us the same message.