Safe exam browser problems

Safe exam browser problems

by Christine Scully -
Number of replies: 1

Hi,

We are using Moodle cloud version 3.9 and SEB 3.1.

Some students have had trouble getting on to their quiz run under SEB.  They have downloaded SEB and we have given them an access file.  When they open the access file to do the quiz, it takes them to the quiz page with the button to start quiz, however when they click the button nothing happens.

It all works on my computer, so I have downloaded SEB and the access file to a different computer and am able to access the quiz, so I am confused.  

Are you able to give me any words of wisdom?

Thanks

Christine

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In reply to Christine Scully

Re: Safe exam browser problems

by Visvanath Ratnaweera -
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Collect the browser and operating systems of the failed candidates. In the worst case, local firewalls, virus protection, etc. may play a role.