New User Not Notified

New User Not Notified

by Catherine Skillin -
Number of replies: 1

Hello

In the past couple of weeks, I have added two new users to our Moodle. Both of them are teachers. But Neither of them have received an email telling them that their account has been created and providing them with the log in information. I have been able to get both of them in by manually giving them the log in information. But, when I created users in the past, they were notified of this.  Did I miss doing something in the set up process? Both of them have checked their spam folders and they received no email.

Thanks

Catherine

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In reply to Catherine Skillin

Re: New User Not Notified

by Joost Elshoff -
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Hi Catherine,

Have you checked whether the SMTP outgoing email config is in working order? And, have you checked whether the cron Scheduled tasks are running properly?

And on a more practical note: You did tick the box to create a password and notify the user, when you created their accounts?
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