I’m getting some inconsistent results in Moodle surrounding completion tracking with Go1 content, and I was hoping you could help me start a ticket with your support team.
For one of my courses, I set a completion condition around fully viewing a Go1 video. For about 1/3 of all employees, Moodle is not accurately capturing this information. They will take the course, it will provide them with a completion certificate, but Moodle does not update their completion status with the requisite check-mark…which is causing a bit of justifiable consternation. I’m going to send a long a series of screen captures, and in case it’s requested, a video capture won’t be possible (though I’m not sure it would be useful anyway).
As of right now, the workaround is that Admins can manually check-off the activities. But long-term, this isn’t really a viable option.
Thank you for any help you can provide,
Image 1 – an employee who received a completion cert and successfully uploaded it…but the Go1 activity shows up as unchecked (which for this course was set to automatically update…see Image 2)
IMAGE PLACEHOLDER - PERSONAL INFORMATION
Image 2 – the conditions for completion for the Go1 course in Moodle:
Image 3 – what Eliza sees when she looks at her progress in the course:
Image 4 – What it looks like if Eliza clicks on the link to the Go1 Course:
(Edited by Gareth J Barnard - Deleted image with personal information - original submission Wednesday, 21 April 2021, 4:33 PM)