MoodleCloud Trial Platform

MoodleCloud Trial Platform

Sergio Fernández -
Number of replies: 1

Hi everyone,

First of all, thanks in advance for help. 

We are triying MoodleCloud platform and we have an error triying to restore a backup file: "The file you tried to upload is too large for the server to process."

But the system says we have Unlitimed file size, MAX 5G in total.

The file we are triying to restore is 2GB size. (*.mbz)

Anyone had this issue too?

Thanks in advance for your help

BR,

S.

Վարկանիշների միջին թիվը. -
In reply to Sergio Fernández

Re: MoodleCloud Trial Platform

Kelly Howell -
Hi BR,

The maximum upload limit for your MoodleCloud site is 100MB, this applies to all uploads including Restore files. If you have access to the Course that the Backup was created from you can go into the course, remove any large items (videos, pictures) and then recreate the Backup File and do a Course Restore again. You will then be able to upload them to the newly created Course.

You visit each individual course and click on Settings, then Backup to create the Backup. You will need to go to  go to "Site Admin/Server Files" and find the automated backup there and download it to your computer. You then go to Site Admin / Courses / Restore Course to upload that file and Restore.

You can learn more about backup and restore here:
​​​​​​​https://docs.moodle.org/en/Backup
https://docs.moodle.org/en/Course_restore

I hope that this helps.

Warm regards,
Kelly
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