Dear Hernán,
Sorry to hear that you no longer want to use your MoodleCloud site. We do send an email to the site administrator at least a week before the subscription renewal, warning of the upcoming transaction and this gives you the chance to cancel your subscription.
As per our Terms of Service, we only offer refunds where the service is unavailable for a period of time. We don’t offer pro rata refunds on subscriptions that are unused. So unfortunately we are not able to refund your subscription.
Warm regards,
Kelly
Sorry to hear that you no longer want to use your MoodleCloud site. We do send an email to the site administrator at least a week before the subscription renewal, warning of the upcoming transaction and this gives you the chance to cancel your subscription.
As per our Terms of Service, we only offer refunds where the service is unavailable for a period of time. We don’t offer pro rata refunds on subscriptions that are unused. So unfortunately we are not able to refund your subscription.
Warm regards,
Kelly