"... keep forgetting not to use softalicious to upgrade."
Suggestion going forward ...
1. Always .... Always ... run Moodle's Environment check and update the component.
* from past postings of Softac issues, user discovered that 'moodledata' was not called same and was actually a hidden directory (begins with a 'dot') some random ascii characters and numbers ending 'data' *located in* the directory for code ... document root (potential security issue if web service is mis-configured/not compat with .htaccess/ or breaks).
Do get the size of that directory.
Reason for getting size ... making a backup of code directory will also backup the hidden data directory. Let's hope your account has space enough and right tool to make a .tar.gz compressed file (better compression than zip - zip being the compression tool offered in many 'panels' ... like cPanel).
By far the best way to install/update/and upgrade a Moodle.
Let's hope ... maybe .... that Brijesh Kothari who appears to be Project Manager for Softac will read/test/address issues by Softac customers such that users can be directed to the ticket system for Softac *first* rather than the 'run around'.
And let's hope Softac improves their software to make it more intelligent so that customers can use it without reservation.