Hello!!
Today I updated my Moodle site fromt 3.7 to 3.10 and everything went without problem, but when trying to access the administration menu of the site I can not, there is no navigation, only the first button of Administration is working, but all others: Users, Courses, Ratings, Extensions, Appearance, Server, Reports, Development, do not allow access.
Any help you can give is appreciated.
I can access to these options trough search.
Best regards.
3 suggestions ...
1. purge all caches going directory to:
yoursite /admin/purgecaches.php
if not logged on, should force you to login and then forwards to that page.
2. if using another theme, set theme to either boost or classic set it via config.php file by adding a line:
$CFG->theme='boost'; (or classic)
3. Set debugging to developer level.... direct url:
yoursite /admin/settings.php?section=debugging
In addition ... any 3rd party plugins?
'SoS', Ken
How did you upgrade?
Don't think installing a 3rd party theme will solve this.
And absolutely no debugging report by moodle!?!
Ok, how about web service logs ... error logs especially.
Got a WAF (web application firewall) installed like mod_security? Check it's logs.
Got another admin level user? Login with that user ... same?
How about running the environment check?
/admin/environment.php
'SoS', Ken
The more theme is very old ... moodle 36 last version of Moodle to use it.
So remove that folder from code/theme/
In response to your other posting that shows logs ... yes, there are quite a few related to smtp server setup, but not the only ... last line shows an authentication - CAS.
But to get to SMTP server setup, go directly to:
/admin/settings.php?section=outgoingmailconfig
https://docs.moodle.org/310/en/Mail_configuration
/admin/testoutgoingmailconf.php
Did you do an environment check prior to attempt to upgrade?
Again ... how did you upgrade?
Did you follow these directions:
https://docs.moodle.org/310/en/Upgrading
or did your hosting provider have a 'one click wonder' button to upgrade? (Softaculous or something similar)
Again ... did you do an environment check before attempting upgrade?
/admin/environment.php
'SoS', Ken
These forums support moodle only when users follow the recommendations made by moodle docs.
No Softac support here. Softac is commercial. No support for 'copying over files' as that is not the recommended method to upgrade - please re-read the official Moodle docs on upgrading ... link provided earlier.
As to DB character set and collation ... there are a couple command line script that will check all tables as well as provide fixes, but you must have terminal access to your files ... maybe via cPanel.
In code/admin/cli ...
mysql_collation.php mysql_engine.php
mysql_compressed_rows.php
Suggest you re-read and follow the Moodle docs for upgrading. If you continue to use or insist on Softac, then contact provider and get Softac to fix your site. Don't think there is anyone in these forums that work for Softac - nor your provider.
Best of luck!
'SoS', Ken
There are two database collation/character set combinations Moodle supports with MySQL (and MariaDB):
So you probably need to change the 'dbcollation' in config.php to one of the above collations depending on the character set used by the Moodle database tables instead of 'utf8mb4_bin'.
If you need to migrate to the recommended utf8mb4 setting – the Environment report will contain a warning if this should be done – then you'll need to run the conversion scripts as Ken says.
The final line suggests the site has the RADIUS authentication plugin installed. This plugin was removed in Moodle 3.2 so the folder auth/radius certainly shouldn't be present. The other errors may be due to other files from older Moodle versions being present as Ken described.
