Unable to connect to the moodle site on Moodle Apps

Unable to connect to the moodle site on Moodle Apps

by Dave Weninger -
Number of replies: 3

Dear Sir/Madam,

The Moodle Mobile App cannot connect to the Moodle site: https://moodle.xxxxx.edu even the site address was entered correctly. It keeps showing “Loading”.

It is strange that only my mobile phone has this problem. The iphone and SamSung Android phones of others can connect to the site successfully.

We have a plan to allow students to submit answer files via Moodle Mobile App during online exam in mid-Dec. Please help to solve this problem.

I am using the model: SamSung Galaxy C5  (SM-C5000)

Android version: 8.0.0

Version: Moodle Mobile 3.9.2


Attachment Cannot connectB.jpg
Attachment LoadingB.jpg
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In reply to Dave Weninger

Re: Unable to connect to the moodle site on Moodle Apps

by Juan Leyva -
Picture of Core developers Picture of Moodle HQ Picture of Particularly helpful Moodlers Picture of Plugin developers Picture of Testers
Hello Kelvin,

could you check if you see some certificate warnings when you try to open the site in the mobile browser (Chrome), sometimes there are issues with the server certifies (depending on the Android version they are not always valid)

You can check how good your certificate is by using these tools listed here: https://docs.moodle.org/310/en/Moodle_app_FAQ#I_can_connect_with_my_iPhone_but_not_with_my_Android_phone
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In reply to Juan Leyva

Re: Unable to connect to the moodle site on Moodle Apps

by Dave Weninger -
www,geocerts.com checked that a valid Root CA certificate could not be located, the certificate will likely display browser warning.

https://www.ssllabs.com checked that there is certificate chain issues - Incomplete. It displays that this server does not support Forward Secrecy with the reference browsers.  It supports TLS1,0 and TLS 1.1.

However, how can I fix the issue of incomplete certificate chain? Please advise. Thank you very much.



Attachment Cert_Chain.JPG
Attachment ssllab1.JPG
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In reply to Dave Weninger

Re: Unable to connect to the moodle site on Moodle Apps

by Juan Leyva -
Picture of Core developers Picture of Moodle HQ Picture of Particularly helpful Moodlers Picture of Plugin developers Picture of Testers
Contact your certificate issuer for support, they will have to fix it for you
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