Good Morning,
We've used the custom certificate successfully this year but noticed some changes recently with the date changing from the original issuance date when downloaded.
We originally put the 'completion date' in place for the certificates but they came up blank. Issue date reflected the wrong date so course grade date was used. Everything seemed to line up. In the student's profiles, their certificate listings show the original date they completed the course and received an email with their certificate.
School admin has switched to downloading the certificates rather than pulling from the email/original issuance. When we download the certificate - it displays a later date of completion. At this time, it looks like when you download a certificate it is replacing the course grade date for that certificate/course with the date of the last time they completed any course. We're still investigating to see if that is true across the board.
UPDATE - it is not. We have one student that all of his certificates now download as the date of his last certificate, one who has a date a month later on download with no clear correlation to any event, one who had their date changed to 6 days later; again no pattern.
Thank you for your help!
