Your Moodle is not this Moodle. The people here are on their own Moodles all around the world. I am in the UK, Rick Jerz is somewhere in the USA. Today I will work on an instance of Moodle on a computer in my own house that is not linked to any other installs around the world. Good luck with sorting your problem and if your admin people need technical help, this is a great place to ask questions.