I have created a certificate using the Custom certificate plugin and set it up in two of our courses (one is a test course with only one test account enrolled in the course). In the test course, using a test account, I successfully passed the last lesson post-test in the course and when I click on the certificate in the test account, it shows that it was awarded to my test account.
So, I created a certificate using the same conditions in a live course that I know some students have completed. But, when I click on certificate in this live course, it says "Recipients: 0". Is there a setting somewhere that will award the certificate to those users who completed the last lesson post-test in the course before the certificate existed?