Dear Michelle,
We have set a limit of users for each MoodleCloud plan.
In our new 'MoodleCloud plans' (these are plans purchased or upgraded after November 200 and have a xxx.moodlecloud.com URL) you are able to suspend users so they don’t count towards your quota, but you’ll still have their data and will be able to run reports on what they’ve previously completed. The suspend user feature has always been there but it's on the new plans we have been able to change the way the user count works to not count suspended users towards the user limit.
This means that suspended users will still count towards your user quota if you are on a Moodle for School plan or a lone of our older MoodleCloud Plans . If you are unsure what plan you are on, you can find out in your MoodleCloud Portal.
You are welcome to upgrade to our new Plans at any time, so that you can access this feature from your Portal.
We have updated the FAQ to reflect this information.
If you do choose to move from a Moodle for School plan to one of our new MoodleCloud plans, please note that the following features are no longer available:
- School theme & school domain (sitename.moodle.school)
- MoodleCloud theme
- Group Choice Activity
- Level up!
- Quizventure
However you continue to have access to xxx.moodle.school (it will just redirect to xxx.moodlecloud.com).
I hope that this helps.
Kelly
