We are on the premium plan but last week we upgraded from Moodle 3.4 to 3.9 and in doing so we moved to a secure certificate site. Our URL was http:// and is now https://. We did a manual back up and resort of courses into a fresh vanilla Moodle 3.9 as we were concerned about the multi-version jump. We are now having difficulties as the new version has not linked to subscription despite me trying to insert all the verification details. It also seems to have given us a new airnotifier code.
I have also emailed the support email Case 00079599. We would greatly appreciate assistance in how to link our upgraded site (it is not a new site) to our subscription?