Hello,
I'm using bigbluebutton plugin in my Moodle Cloud. I give my course lectures via bigbluebutton with recording enabled. I'm using Moodle version 3.9.1.
I have two problems.
1. The students complained of being stuck at loading when they try to assess lecture recording via iOS devices (iPhone, iPad) whether they use Safari or Chrome or Firefox browser.
When I searched in the net, I found recommendation to change bigbluebutton server setting and change .webm to .mp4. in playback setting. But I ain't handling bigbluebutton server. I just use bigbluebutton as an activity in my Moodle course, so don't know how to make changes in bigbluebutton server setting from Moodle app. Please help me.
2. When recording playback videos are downloaded in my Windows laptop, the video includes no screen writings at all though it includes sounds.
How can I solve these 2 problems please? Thank you very much.