"45 Days free trial is NOT FREE" I want my money back

"45 Days free trial is NOT FREE" I want my money back

by Gaby Guerrero Dávalos -
Number of replies: 3

I wanted to try the moodle cloud free trial for 45 days. I clicked the link and after asking to register, they charge me the anual fee automaticaly. There were no 45 free days. I need my money back please!!! How can i get  my refound?

My e mail is gabyguerrero99@gmail.com

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Attachment WhatsApp Image 2020-08-07 at 1.33.09 PM.jpeg
Average of ratings: -
In reply to Gaby Guerrero Dávalos

Re: "45 Days free trial is NOT FREE" I want my money back

by Craig R Morton -
Picture of Core developers Picture of Moodle HQ Picture of MoodleCloud team
Hi Gaby,

I have cancelled your subscription, initiated a refund and suspended your site. You should receive a full refund shortly.

Apologies for the confusion in this instance. If you are still looking for a 45 day free trial then please go to https://moodlecloud.com/app/en/ and click on the "Get Started" button in the "Free Trial" column.

Best Regards,
Craig R Morton
Analyst Developer (MoodleCloud)
In reply to Gaby Guerrero Dávalos

Re: "45 Days free trial is NOT FREE" I want my money back

by Krithika Saravanan -

Looks like this is a fairly common issue because I just had the same problem. Signed up for the "free trial" yesterday and then it proceeded to ask for my credit card info. I was hesitant but I provided it anyway because I thought it would only charge me after the 45 day period.

I contacted support to ask for my money back so hopefully they can do that.

In reply to Krithika Saravanan

Re: "45 Days free trial is NOT FREE" I want my money back

by Craig R Morton -
Picture of Core developers Picture of Moodle HQ Picture of MoodleCloud team
Hi Krithika,

It looks like a refund has been initiated by our support team, so you should be receiving this soon.

Many Thanks,
Craig R Morton
Analyst Developer (MoodleCloud)