We are using moodle 2.8, and we have many PDFs uploaded to appear in 'EMBED' method for our users.
All this while our PDF files were viewable using the chrome browser, but suddenly now it appears blank, only the first page shows up. This sudden change affects all our existing PDF documents.
I am using chrome ver Version 84.0.4147.105.
However it works on IE & Firefox. Is there some new settings missing here?
yes it also appears on incognito mode.
However if the PDF file has like 30 pages or less, it appears fine on the page. All our PDFs are 60 and above pages.
Since i did not receive any info here i submitted the issue to Chrome.
I'd like to update that I have found the solution.
This incomplete page loading is due to the Fast Web view settings on the PDF documents.
You will need to change the settings for every PDF file before uploading to the Moodle.
On Adobe Acrobat, go to edit-> preferences. Click on Documents on the left, uncheck the ‘Save As optimized for Fast Web View’.
This needs to be set up for every PDF document before uploading to the Moodle site. Then it works.
Thanks, Karishma! ... it works for me 😉
