Hi guys,
Please help!
DRAG AND DROP FUNCTIONALITY DISAPPEARED AND CANNOT UPLOAD ANY FILES.
BIGGEST PROBLEM ATM: CANNOT CHANGE THE SITE OR ANY COURSE CONTENT LOGOS BECAUSE THE UPLOADED DOES NOT SEEM TO SAVE THE IMAGES UPLOADED.
Upgraded to Moodle 3.9
Uploading boxes error on Moodle 3.9
Number of replies: 30
Re: Uploading boxes error on Moodle 3.9
I don't know the answer to your question, but I can tell you that I upgraded from 3.8.3+ to Moodle 3.9 and don't have this problem. So your problem is not a "generic" Moodle 3.9 problem, but rather a problem with your specific Moodle.
For others to help you, you might need to let folks know from which Moodle version you upgraded, what theme you are using, and how you did your upgrade.
For others to help you, you might need to let folks know from which Moodle version you upgraded, what theme you are using, and how you did your upgrade.
Re: Unable to upload files after upgrading to Moodle 3.9
Like Rick, I've not come across the problem with upgraded sites, however just noting another report of it in the discussion Files & Attachments not showing.
Re: Unable to upload files after upgrading to Moodle 3.9
Steve, as advised by Eloy in MDL-69172, please can you try switching to a standard theme (Boost or Classic) and see if the problem still occurs?
Re: Unable to upload files after upgrading to Moodle 3.9
I tried with several themes (included Fordson) and the problem persist.
Re: Unable to upload files after upgrading to Moodle 3.9
I'm also having this issue. I've tried switching themes but with no luck. I've also tried PHP version 7.3 or 7.4 but nothing fixes the issue. Any ideas?
Re: Unable to upload files after upgrading to Moodle 3.9
I've also tried switching PHP versions
I only get to temporarily fix it with the theme «Clean», but It is not what I need for my site. Maybe that will help you...
I only get to temporarily fix it with the theme «Clean», but It is not what I need for my site. Maybe that will help you...
Re: Unable to upload files after upgrading to Moodle 3.9
The problem exists for me, ater upgrading to Moodle 3.10. I use Boost, generally, but the problem exists for Classic as well. I have students whose work was successfully uploaded via the file upload options, but the files do not appear. While site logos and other items appear in the site pages as they should, there is no reference to the files in any dialog boxes.
Re: Unable to upload files after upgrading to Moodle 3.9
Lorne: Can you try accessing /lib/jabber/XMPP/README.txt on your Moodle site, for example: if your site is https://moodle.example.com it's https://moodle.example.com/lib/jabber/XMPP/README.txt. With 3.10 you should
get a "Not Found" error. But if you get a text file ("XMPPHP is an elegant PHP library for XMPP…") then you've got files from previous Moodle versions present which could cause this problem. If so, see the upgrade instructions for steps on resolving this.
Re: Unable to upload files after upgrading to Moodle 3.9
Thank you for your kind and timely answer. I certainly do see that file! Makes an interesting little read.
This is starting to sound like a good March break project. My students, at least, have quickly come to grips with having to use the file upload route, and not immediately see what they have done. Everything else seems to work just fine.
I'll confess that I took the Softalicious upgrade route, said service being available to me, and being pressed a bit for time. I'm wondering if that might have had some connection. I found, for example, 'Clean' and 'More' themes were still available; antiques, one might say.
I think I'm due for a fresh new start & migrate to it.
This is starting to sound like a good March break project. My students, at least, have quickly come to grips with having to use the file upload route, and not immediately see what they have done. Everything else seems to work just fine.
I'll confess that I took the Softalicious upgrade route, said service being available to me, and being pressed a bit for time. I'm wondering if that might have had some connection. I found, for example, 'Clean' and 'More' themes were still available; antiques, one might say.
I think I'm due for a fresh new start & migrate to it.
Re: Unable to upload files after upgrading to Moodle 3.9
Softaculous is notorious for breaking sites as it leaves behind files from the previous Moodle version(s) which must not be there for Moodle to work. The upgrade instructions say "Do NOT copy new files over the old files" but that's what Softaculous does.
The normal way to resolve this is:
- Move all files and folders from the Moodle source code folder (the site's home directory) into a backup folder.
- Download and extract the Moodle 3.10 files into the source code folder.
- Copy config.php – and additional plugins and themes – from the backup folder into the source code folder.
Depending on how many old versions have been left behind you may need to work out which are the additional plugins/themes that you want and which are the old core plugins that need uninstalling.
Re: Unable to upload files after upgrading to Moodle 3.9
Thanks again for your insight. Cut straight to my problem! Brand new, fresh install, everything restored and fully functional. Kudos to you, SIr, and brickbats to Softalicious.
Re: Uploading boxes error on Moodle 3.9
Hi Steve
same issue
Rab
same issue
Rab
Re: Uploading boxes error on Moodle 3.9
moodle 3.9.1
i have similar problem
file picker keep spinning
Re: Uploading boxes error on Moodle 3.9
Hi All
Been away but tried the classic and boost theme no change, I thought Moodle upgrade would have fixed but no.
Regards
Rab
Re: Uploading boxes error on Moodle 3.9
this is happen when i am trying to import question file .xml format but not with others format
Re: Uploading boxes error on Moodle 3.9
Also the same problem.
Not with a new 3.9.1 installation but with an upgrade...
Are the some solutions for that ?
lg
Re: Uploading boxes error on Moodle 3.9
this is not generic problem of moodle but you can try few things.
1. Make sure your system/server should be able to access external sites. if by any chance your application not able to include any required file e.g. jquery then this breaks.
2. if you have customized code for that module then please make sure all html tags should be closed.
3. also check the permission of your upload directory. it should have enough permission to upload and read the files.
except #2 all these can be found in your error log files.
1. Make sure your system/server should be able to access external sites. if by any chance your application not able to include any required file e.g. jquery then this breaks.
2. if you have customized code for that module then please make sure all html tags should be closed.
3. also check the permission of your upload directory. it should have enough permission to upload and read the files.
except #2 all these can be found in your error log files.
Re: Uploading boxes error on Moodle 3.9
It is not a generic Moodle Problem I know. For test I installed a new Moodle.
But it is a upgrade Problem. We didn't customize anything. It is with 2 diff Moodle Instance the same Thing.
There are no infos in the log file.
Re: Uploading boxes error on Moodle 3.9
I did the fall back and all Thing works fine.
No I do the upgrade again……..
Re: Uploading boxes error on Moodle 3.9
After upgade
The same as before…….
Re: Uploading boxes error on Moodle 3.9
I also have the same problem! is there any solution or help in sight????
Re: Uploading boxes error on Moodle 3.9
Tja
Till know no feedback ....
Solution go back to older version or change the theme.
roger
Re: Uploading boxes error on Moodle 3.9
if your theme is based on boost you can delete in /srv/www/moodle/theme/gflacso_new/templates/core/ all the files with prefix "filemanager" , i did this and fix the problem
Re: Uploading boxes error on Moodle 3.9
Im having exactly the same problem after update do 3.9.1 and Fordon theme.
Also tried with other themes but no change
Still no fix?
Re: Uploading boxes error on Moodle 3.9
Hello,
As mentioned in MDL-69172, it's not possible for developers to fix this problem because it can't be reproduced in standard Moodle.
If switching to a standard theme (Boost or Classic) doesn't help, please check any other additional plugins installed on your site that they have been updated to work in 3.9, and if not uninstall them before upgrading your site.
Re: Uploading boxes error on Moodle 3.9
Hi Gaspar
Now I tried also with removing the boost files filemanager* from core and it works....
No idea why. Is there anyone who knows why ?
roger
Now I tried also with removing the boost files filemanager* from core and it works....
No idea why. Is there anyone who knows why ?
roger
Re: Uploading boxes error on Moodle 3.9
do you found any solution? I have the same issue also.
Re: Uploading boxes error on Moodle 3.9
Hello guys, I managed to fix it.
What I did was :
- Installing new Moodle in another directory
- Copy and replace Boost theme folder from new directory to the old one
Then some missing files error appeared but I copied them from the old folder and it's working perfectly as before.
Ri: Re: Uploading boxes error on Moodle 3.9
Hello,
i tried to do as you said and it works great!
I have upgraded from 3.6 to 3.9 and am using a paid theme.
I write my passages:
MOODLE didn't ask me anything. I recommend everyone to backup SERVER and DATABASE first.
i tried to do as you said and it works great!
I have upgraded from 3.6 to 3.9 and am using a paid theme.
I write my passages:
- I copied THEME BOOST folder to be safe.
- I downloaded version 3.9 from https://download.moodle.org/releases/supported/ (that's what I'm using).
From the download I extracted the BOOST folder - I loaded the new BOOST folder into THEME. With these steps I solved.
MOODLE didn't ask me anything. I recommend everyone to backup SERVER and DATABASE first.
Re: Ri: Re: Uploading boxes error on Moodle 3.9
😎 great !!!