Thank you for contacting MoodleCloud support.
Sorry to hear about your disappointment in your MoodleCloud site.
I have refunded your subscription renewal. I will send the credit note separately for your records.
Your site has now been suspended and will be removed from our systems in 30 days. Make sure you take a backup of your site and courses so you can come back and use it again in the future.;
You can find your MoodleCloud export feature in your MoodleCloud Portal. The MoodleCloud Portal is where you manage your MoodleCloud account, billing details and access statistics on the usage of your site.
To log in to the MoodleCloud Portal, enter your site URL and your MoodleCloud password, which is the same as the admin password for your MoodleCloud site. (https://moodlecloud.com/en/ Login at the top right-hand corner)
You can also create course backups within your MoodleCloud site, learn more about course backups in our Moodle Documentation.
Thank you for using MoodleCloud services and we hope to see you again soon.
Craig R Morton
Analyst Developer, MoodleCloud