i have a moodle platform for my student in 3D ArchViz, so i'm not very familiar with codes and html, and i have launched the last upgrade 3.8 and since that my site don't work, i can't access and i have a 500 error page.
i host with OVH and that i have a WordPress installed at the root of server. www.elka-dz.com Moodle 3.8.x is in blueaxis.
so please help me how to resolve the problem. thank you so much.
Hi Howar
The URL filter broke your link. Hier it is again (without the brackets): https://docs.moodle.org/dev/Moodle_3.8_release_notes.
BTW, it says, "PHP version: minimum PHP 7.1.0 Note: minimum PHP version has increased since Moodle 3.6. PHP 7.2.x and 7.3.x are supported too. PHP 7.x could have some engine limitations." What does the final PHP 7.x.. sentence mean? The link takes the visitor to https://docs.moodle.org/dev/Moodle_and_PHP7#Can_I_use_PHP7_yet.3F, but obviously we are in PHP 7. Is it a hint to say that other (non-core) components may break in PHP 7?
From info provided so far, begs the question, how did you upgrade to 3.8.x in the original /blueaxis/ site?
And, as Howard has suggested, have you checked the web service error logs?
'white screen of death' ... nothing displayed ... could be a simple as no read access by 'others' on config.php file.
So from your Plesk (ugh!) panel file browser, what/how does the ownerships/permissions look like on config.php of /blueaxis/
'SoS', Ken
Oooops! Softac!!! Commercial product. Not open sourced. Provider enables it for customers to use, and if it fails, they (provider) tells you to come to Moodle Community forums to solve a problem created by Softac!
What's wrong with that?
In my book ... it's criminal.
Not sure anyone in these forums knows/can know what to do to fix.
But ... will respond to your other posting ..
'SoS', Ken
In your panel's file browser, find and open the hidden .htaccess file
path to .htaccess file is /home/elkadz/public_html/
Says 'invalid command - php_flag. Find that line in .htaccess and put a # in front of that line. Comments it out ... won't execute/do anything then.
Moodle code is not distributed with an htaccess.txt file. So it's something your provider hosting and/or (cough/spit) Softac has done.
Try your site again. Fixed or are there now more errors?
This could go on forever!!!!
'SoS', Ken
Did get into your cPanel from info shared via PM.
cPanel - DB server ...
Icons might say MySQL but on your server DB server is:
Server version: 10.3.22-MariaDB - MariaDB Server
In config.php
$CFG->dbtype = 'mysqli';
probably should have 'mariadb'
https://docs.moodle.org/38/en/MariaDB
And ... about time someone reported Softac doing something right ... backup before upgrade attempt ... well, that's IF it's a good backup ... code + sql dump + moodledata/filedir (min).
Anyhooo .... glad it's 'fixed'.
'SoS', Ken
