If its not enabled it will behave as you describe, ignoring any Generico tags. If its enabled then any recognized generico template would be processed. An unrecognized template would just show a blank, but the tags would disappear. So I think its not enabled, or broken in some way that prevents it from ever getting started.
Just to check the basics:
i) installation is all complete. Visit: site administration -> notifications . An incomplete install will show an installation wizard screen here.
ii) you have enabled it at : site administration -> plugins -> filters -> manage filters
iii) you have added the string "generico" to the csv list of icons that should show at the bottom of the atto toolbar settings page at:
site administration -> plugins -> text editors - atto-= >atto toolbar settings
Once we're sure all that is ok, then type longhand (do not copy and paste):
{GENERICO:type=welcomeuser}
Copying and pasting is fine, but it can bring invisible html characters which mess up the parsing, so for now do it longhand.
NB Generico is all upper case in the Generico tags.
Just to check the basics:
i) installation is all complete. Visit: site administration -> notifications . An incomplete install will show an installation wizard screen here.
ii) you have enabled it at : site administration -> plugins -> filters -> manage filters
iii) you have added the string "generico" to the csv list of icons that should show at the bottom of the atto toolbar settings page at:
site administration -> plugins -> text editors - atto-= >atto toolbar settings
Once we're sure all that is ok, then type longhand (do not copy and paste):
{GENERICO:type=welcomeuser}
Copying and pasting is fine, but it can bring invisible html characters which mess up the parsing, so for now do it longhand.
NB Generico is all upper case in the Generico tags.
